Operations Executive

Job Description

● Provide people management and development responsibilities and ensure team service level standards are met.

● Assist in overseeing new client onboarding and assist in implementing process enhancements to improve client onboarding experience.

● Monitor periodic review to ensure regulatory requirements are met.

● Prepare daily and weekly metrics and progress reports on respective team performance.

● Being the contact point for any question arising from any internal/external stakeholders.

● Provide support to the operations team in the day-to-day running of business.

● Conduct research and analyze data to identify opportunities for operational improvements.

● Ensure all operational activities comply with company policies and procedures

Job Requirements

● Relevant tertiary education certification (Higher Diploma / Degree / Master / etc) ● At least 1 year of experience in this position within previous jobs.

● Possessed commanding Native Language & English languages in both written and verbal. Other language(s) are an added advantage.

● Prior experience in managing a small team will be ideal

● Customer-first mindset and keen to help people in solving their problems.

● Attention to detail, committed to work and keen to learn.

● Willing to Work from home

● Willing to work in shifts; 9.30AM-6.30PM, or, 6.00PM to 3.00AM (GMT+8) (Work Frome Home). Saturday shifts will be required on demand.