| Cargo | IT Customer Support - French Speaker |
| Publicado | 06 Jun 2026 |
| Expirado | 06 Jul 2026 |
| Empresa | Alpineo Consulting |
| Localização | Lisbon | PT |
| Tipo de Contrato | Full Time |
Últimas informações de emprego de Alpineo Consulting para o cargo de IT Customer Support - French Speaker. If the IT Customer Support - French Speaker vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Alpineo Consulting para o cargo de IT Customer Support - French Speaker abaixo seja adequada ao seu perfil.
Join a key client-facing support team and play a central role in delivering service excellence. Highly operational role involving direct handling of incidents while ensuring service quality across a
dedicated client scope. You will functionally lead a team of 2 based in Lisbon (no direct line management), ensuring proper ticket follow-up, preparation of client committees, and structured reporting, with regular communication to management based in França. This is a demanding environment requiring strong rigor, customer focus, autonomy, and excellent communication skills in both French and English.
Main responsibilities:
• Provide front line support and act as primary contact for Entreprise’s clients;
• Log all questions, incidents, problems and requests with accurate and complete information;
• Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures;
• Perform Primeira level technical troubleshooting and problem solving;
• Fulfil reporting, data extraction and application configuration requests;
• Escalate requests and incidents to the Seguinte level of tier support based on established guidelines and procedures;
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution;
• Support internal project and development teams during new product releases roll out;
• Drive continual improvement into monitoring/measurement/alerting practices and tools;
• Communication and tracking of tickets from opening to closure;
• Organisation and facilitation of monthly customer committees;
• Implementation and creation of customer crisis calls;
• Preparation of incident reports and follow-up on action plans;
• Maintain and update the internal knowledge base;
• Work in alternating shifts with earliest start at 7:00 AM and latest finish by 18:30 PM;
• Occasional Saturday for technical operations with customers on an alternating schedule.
Hard skills:
• Fluent in both French and English (near native level)
• Analytic and problem-solving skills
The following Skills are valued:
• Relevant academic background (3 yrs. min.)
• Previous experience in similar functions (>10 years)
• SQL (nice to have)
• ITIL best practices
• AS400
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga IT Customer Support - French Speaker at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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