| Cargo | Quality Analyst - French |
| Publicado | 15 May 2026 |
| Expirado | 14 Jun 2026 |
| Empresa | Tech Mahindra Business Process Services |
| Localização | Oeiras | PT |
| Tipo de Contrato | Full Time |
Últimas informações de emprego de Tech Mahindra Business Process Services para o cargo de Quality Analyst - French. If the Quality Analyst - French vaga em Oeiras corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Tech Mahindra Business Process Services para o cargo de Quality Analyst - French abaixo seja adequada ao seu perfil.
We’re Tech Mahindra, a multinational Technology Empresa with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a Quality Analyst for our project.
Roles and Responsibilities
● Monitors all interactions and ensures accuracy of the output
● Coordinates and facilitates call calibration/training sessions for vendor QA partners
● Trained and certify new IQA/VQAs
● Publishes quality trends, feedback and improvement / enhancement reports
● Deal tactfully and courteously with clients
● Produce Quality reports and dashboards such as TNI, Pareto etc.
● Drive process improvement and ensure process compliance
● Contribute to the development of the short and long term goals of the process
● Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
● Drive Primeira call resolution and quality initiatives in the program
Skills Requirements & Qualifications
● French Native.
● English B2 / C1.
● Excellent oral, written and interpersonal communication skills.
● Exceptional listening and strong analytical skills.
● Effective problem solver
● Intermediate level of knowledge in Google suite.
● Ability to work in a multicultural environment, and as part of cross-functional teams/client facing ● Works accurately and with an eye for details.
● Minimum of 2 years in QA background (preferable).
● At least 6 months relevant experience is required in a customer service in an inbound and outbound programs.
● Training background/skill will be an added advantage.
Our offer:
- Base salary above average
- Meal allowance (9,13€ per day worked, in meal card)
- Healthcare and Dental Insurance (since day one)
- Work from Office (Office in Oeiras - Transport allowance)
- Fixed schedule (Monday to Friday, Business Hours)
- 6 months of Contract
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Curious? send us your resume!
Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the Empresa. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their Cargos.
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Quality Analyst - French at the office Oeiras acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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