| Cargo | Portuguese and English customer support advisor |
| Publicado | 09 Jul 2026 |
| Expirado | 08 Aug 2026 |
| Empresa | Cross Border Talents |
| Localização | Lisbon | PT |
| Tipo de Contrato | Full Time |
Últimas informações de emprego de Cross Border Talents para o cargo de Portuguese and English customer support advisor. If the Portuguese and English customer support advisor vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Cross Border Talents para o cargo de Portuguese and English customer support advisor abaixo seja adequada ao seu perfil.
Job Summary:
We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests.
Responsibilities:
Respond to customer inquiries via email, live chat, and phone in Portuguese and English.
Provide accurate, valid, and complete information by using the right methods and tools.
Handle product/service questions, order inquiries, returns, billing, and technical issues.
Resolve customer complaints with professionalism and patience.
Document customer interactions and maintain records in the support system (CRM).
Escalate complex issues to the appropriate internal departments when necessary.
Collaborate with other team members to improve processes and customer satisfaction.
Stay updated on product knowledge, Empresa policies, and customer support best practices.
Requirements:
Fluency in Portuguese EU native and strong B2 in English.
Proven customer support experience or experience in a client-facing role.
Strong communication and problem-solving skills.
Empathy, patience, and the ability to stay calm under pressure.
Comfortable working in a fast-paced environment.
What We Offer:
Competitive salary and performance bonuses.
Remote work flexibility or reLocalização support if on-site.
Paid training and development programs.
Supportive, multicultural work environment.
Opportunities for career growth and internal mobility.
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Portuguese and English customer support advisor at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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