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Payment Operations Specialist at Carwow

Cargo Payment Operations Specialist
Publicado 01 Apr 2026
Expirado 01 May 2026
Empresa Carwow
Localização Porto | PT
Tipo de Contrato Full Time

Descrição da Função:

Últimas informações de emprego de Carwow para o cargo de Payment Operations Specialist. If the Payment Operations Specialist vaga em Porto corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Carwow para o cargo de Payment Operations Specialist abaixo seja adequada ao seu perfil.

Our mission

To become the car‑changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car‑changing destinations in Europe. Última year alone we grew over 50% with nearly £3bn worth of cars bought through our platform, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia – creators of AutoExpress and Evo magazines – doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.

And we’re a long way from done!

Your mission

In this role, you’ll ensure our payment workflows are handled accurately and without delay. You will be the primary point of contact for troubleshooting payment failures and resolving complex issues as they arise. Since we work in a fast‑paced environment, your goal is to provide our dealer partners and sellers with clear, dependable support and keep our financial operations running smoothly.

Key Responsibilities
  • Prioritisation: Manage a high volume of requests, ensuring urgent tasks are handled quickly to meet daily targets.
  • Problem Solving: Act as the lead contact for high‑priority payment issues and technical failures, digging into the "why" to find a fix.
  • Collaboration: Work closely with engineering and banking partners to resolve background issues without letting the ball drop.
  • Process Efficiency: Watch for recurring bottlenecks and suggest practical ways to keep our workflows moving faster.
  • Monitoring: Oversee daily processing and monitor wallet balances so dealers are always ready to bid.
  • Onboarding: Guide new partners through the onboarding process, ensuring all compliance and documentation checks are handled with precision.
  • Investigations: Lead the investigation into payment returns or reversals, ensuring any discrepancies are cleared up promptly.
  • Operational Support: Help other teams coordinate collections and answer payment‑related questions as they arise.
  • Partner Support: Provide professional, personalised support to our dealers and sellers, making sure they feel heard and helped.
  • Clarity: Translate complex technical payment errors into clear, easy‑to‑understand updates for partners and stakeholders.
  • Resolution: Aim to solve issues on the Primeira call or email, using empathy and expertise to de‑escalate tough situations.
  • Feedback: Share observations from your daily interactions to help the team improve our products and services.
Key Requirements
  • Composure: You stay productive and positive during busy periods or unexpected system outages.
  • Attention to Detail: You take pride in being precise, especially when handling sensitive financial data and documents.
  • Critical Thinking: You don’t just follow a manual; you look for ways to improve how we work through automation or better logic.
  • Industry Knowledge: You have a solid understanding of settlement processes, industry guidelines, and relevant regulations.
What’s In It For You?
  • Competitive comp package
  • 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!
  • Meal allowance of 8,32€ per working day (via Coverflex)
  • Employee‑friendly share options
  • ❤️

    Informação da Vaga:

    • Empresa: Carwow
    • Cargo: Payment Operations Specialist
    • Local de Trabalho: Porto
    • País: PT

    Como enviar a sua candidatura:

    Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Payment Operations Specialist at the office Porto acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

    ESTA OFERTA DE EMPREGO EXPIROU (Há mais de 30 dias).
    Por favor, procure novas oportunidades de carreira na nossa Página Inicial.

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