French Technical Support Advisor – Porto, Portugal at FlowDesk CX

Descrição da Função:

Últimas informações de emprego de FlowDesk CX para o cargo de French Technical Support Advisor – Porto, Portugal. If the French Technical Support Advisor – Porto, Portugal vaga em Porto corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em FlowDesk CX para o cargo de French Technical Support Advisor – Porto, Portugal abaixo seja adequada ao seu perfil.

Role Overview

Are you fluent in French and currently living in or around the beautiful city of Porto? We are seeking French-Speaking Technical Support Advisors to join a highly secure and professional project within the Banking and Insurance sector.

Depending on your professional background and technical skills, we offer two distinct support tracks (Level 1 and Level 2). This is a fantastic opportunity to build a long-term career with solid corporate benefits right in your local area.

Key Responsibilities & Support Levels

• Level 1 (L1) – General Support: Assist customers with banking and insurance queries, guide them through administrative processes, and manage account requests. No previous experience in similar roles is required for this level.
• Level 2 (L2) – Advanced IT Support: Provide more advanced technical and transactional support, troubleshooting complex queries while utilizing your combined French, English, and IT knowledge.

Requirements

• Localização: Must currently reside in or around Porto, Portugal. (Note: The client does not provide a reLocalização package; candidates must be local).
• Languages: * For L1: Fluent/Native French. Having an IT background or a second language (like German at a B2 level minimum) is a strong plus.
  • For L2: Fluent/Native French combined with a strong working knowledge of English (commonly used in the IT field) and previous experience in a similar customer support or technical role.
• Skills: Excellent communication, customer empathy, data accuracy, and a problem-solving mindset.

Work Schedule

• Level 1 (L1): Monday to Friday, 09:00 AM to 06:00 PM (Enjoy your weekends completely free!).
• Level 2 (L2): Monday to Friday, 09:00 AM to 06:00 PM, plus occasional Saturday shifts scheduled between 10:00 AM and 08:00 PM.

Compensation & Financial Benefits 

We offer a highly competitive and fully structured local salary package paid out over 14 months per year:

Level 1 (L1) Package:

• Competitive Base Salary paid 14 times a year.
• Guaranteed Productivity Bonus of €100/month for your Primeira 6 months on the project.
• Attendance Bonus of €25 per month.
• Meal Allowance: Approximately €126 per month paid directly in cash.

Level 2 (L2) Package:

• Higher Base Salary paid 14 times a year (reflecting your previous experience and specialized IT skills).
• Guaranteed Productivity Bonus of €100/month for your Primeira 6 months on the project.
• Attendance Bonus of €25 per month.
• Meal Allowance: Approximately €126 per month paid directly in cash.

Additional Corporate Perks:

• Access to a comprehensive bundle of Empresa benefits and corporate partnerships currently in place.
• Full initial training provided by the Empresa to ensure your seamless onboarding into the banking and insurance project.

Informação da Vaga:

• Empresa: FlowDesk CX
• Cargo: French Technical Support Advisor – Porto, Portugal
• Local de Trabalho: Porto
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga French Technical Support Advisor – Porto, Portugal at the office Porto acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

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