Início » Dutch Speaking Customer Support Specialist

Dutch Speaking Customer Support Specialist at CBT

Cargo Dutch Speaking Customer Support Specialist
Publicado 04 Jun 2026
Expirado 04 Jul 2026
Empresa CBT
Localização Sintra | PT
Tipo de Contrato Full Time

Descrição da Função:

Últimas informações de emprego de CBT para o cargo de Dutch Speaking Customer Support Specialist. If the Dutch Speaking Customer Support Specialist vaga em Sintra corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em CBT para o cargo de Dutch Speaking Customer Support Specialist abaixo seja adequada ao seu perfil.

Work from Início (Continental Portugal) | Full-time | Start Date: 29 June 2026

Ready to build a career in a fast-paced, international environment?

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do
  • Manage end-to-end customer interactions (phone, email, chat) related to online orders
  • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
  • Review and process order-related data and business requests
  • Collaborate with couriers, financial institutions, and internal teams
  • Ensure strict compliance with PCI & GDPR policies
  • Analyze and resolve complex cases, escalating when necessary
  • Contribute to continuous improvement of customer experience and team performance
What You Bring

We're looking for driven individuals who thrive under pressure and care about the details that matter.

  • Dutch near native, English proficiency (B2 or higher) – written & spoken
  • Strong communication and problem-solving skills
  • High attention to detail and accuracy
  • Ability to work independently and make decisions confidently
  • Comfortable handling sensitive/confidential data
  • KPI-driven mindset with a proactive attitude
  • Team player who values collaboration and accountability

Nice to have:

  • Experience with SAP or back-office tools
  • Previous customer support or e-commerce experience
Training & Onboarding

We set you up for success from day one:

  • Fully paid training (15–20 working days)
  • Monday–Friday | 09:00 – 18:00 (incl. holidays)
  • Training conducted in English
  • Includes customer management across phone, email & chat
  • Hands-on learning + independent task execution
Working Schedule
  • 40 hours/week (8h/day + 1h lunch)
  • Rotational shifts: Monday to Sunday
  • Operating hours: 07:00 – 00:00
  • Flexibility required (including occasional overtime based on volume)
What's in It for You
  • 1,534.82€ gross/month (all-in package)
  • Meal allowance: 7€/day
  • Performance bonus
  • Holiday & Christmas allowances included
  • 100% Remote work (within continental Portugal)
  • Career growth opportunities in an international environment
Hiring Process
  1. Application Review
  2. Online Language Assessment
  3. Interview with the Client
Why This Role Stands Out

You won't just answer tickets—you'll own the customer journey, solve meaningful challenges, and grow in a structured, high-performance environment where your impact is visible from day one.

Apply now and secure your spot before the Seguinte training batch fills up.

Informação da Vaga:

  • Empresa: CBT
  • Cargo: Dutch Speaking Customer Support Specialist
  • Local de Trabalho: Sintra
  • País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Dutch Speaking Customer Support Specialist at the office Sintra acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

ESTA OFERTA DE EMPREGO EXPIROU (Há mais de 30 dias).
Por favor, procure novas oportunidades de carreira na nossa Página Inicial.

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