Customer Support Advisor at OVHcloud

Descrição da Função:

Últimas informações de emprego de OVHcloud para o cargo de Customer Support Advisor. If the Customer Support Advisor vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em OVHcloud para o cargo de Customer Support Advisor abaixo seja adequada ao seu perfil.

Within your #OneTeam

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

•Keeping customers updated about the status of their opened requests and the resolution for the same

•Offering after-sale support - order tracking and payment follow up when needed

•Participating in different missions with the team, helping support customer loyalty programs

•This Cargo will require shift work on weekends and/or nights

•A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the Empresa product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese / English and Spanish
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you

Informação da Vaga:

• Empresa: OVHcloud
• Cargo: Customer Support Advisor
• Local de Trabalho: Lisbon
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Support Advisor at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.