Customer Relationship Management Lead at BrainRocket

Descrição da Função:

Últimas informações de emprego de BrainRocket para o cargo de Customer Relationship Management Lead. If the Customer Relationship Management Lead vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em BrainRocket para o cargo de Customer Relationship Management Lead abaixo seja adequada ao seu perfil.

Responsibilities:

• Leading and managing a team of CRM Executives, including task distribution, prioritization, and workload balancing.
• Hands-on execution of CRM campaigns within internal systems alongside the team, especially for high-priority, complex, or sensitive campaigns.
• Overseeing the technical setup and execution of CRM campaigns across the team, ensuring timely and accurate delivery.
• Mentoring, onboarding, and developing team members; conducting regular 1:1s and performance reviews.
• Maintaining and improving team processes, documentation, and quality standards.
• Reviewing campaigns, translations, and final copy before launch to ensure high quality and consistency.
• Identifying errors, bottlenecks, and inconsistencies, and proactively collaborating with managers and adjacent teams (CRM Managers, Localization, Design, BI) to resolve them.
• Working with Google Docs and Sheets to organize, track, and report on team performance, project status, and campaign metrics.
• Tracking team KPIs and reporting results to the CRM Manager / Head of CRM.
• Driving process optimization and automation initiatives to improve team efficiency and reduce manual errors.
• Acting as the main point of contact between Executives and stakeholders, escalating risks when needed.

Requirements:

• Proven hands-on experience setting up and executing CRM campaigns — mandatory.
• Previous experience managing or leading a team — mandatory.
• Experience in the iGaming industry — preferred.
• English level B2 or higher.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks, deadlines, and people efficiently under pressure.
• Confident user of Google Workspace tools (Docs, Sheets, Slides).
• Clear, proactive, and structured communication skills — both with the team and with stakeholders.
• Ownership mindset: ability to take responsibility for team output and results.
• Problem-solving approach: ability to identify root causes and propose systemic solutions, not just fix symptoms.
• Basic understanding of CRM channels (email, push, SMS, in-app) and segmentation logic.
• Comfort working with data: reading reports, spotting anomalies, drawing conclusions.

Nice to have:

• Experience with HTML/Liquid or other templating languages used in CRM platforms.
• Familiarity with A/B testing methodology and campaign performance analysis.
• Experience setting up SOPs, checklists, or QA processes for a team.

Informação da Vaga:

• Empresa: BrainRocket
• Cargo: Customer Relationship Management Lead
• Local de Trabalho: Lisbon
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Relationship Management Lead at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

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