German-Speaking Customer Support (Medical Sector) - Porto, Portugal at Cbtalents

Job Description:

Latest job information from Cbtalents for the position of German-Speaking Customer Support (Medical Sector) - Porto, Portugal. If the German-Speaking Customer Support (Medical Sector) - Porto, Portugal vacancy in Matosinhos matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cbtalents for the position of German-Speaking Customer Support (Medical Sector) - Porto, Portugal below matches your qualifications.

Looking for an exciting opportunity to use your language skills in a rewarding, international setting? We are hiring a dedicated German-Speaking Technical Support Agent to join our team in Porto, Portugal!

We offer a stable, on-site role supporting users of specialized medical equipment. We provide full, paid training, so while experience is a plus, your enthusiasm and language proficiency are what matter most!

Your core responsibility is to be the reliable voice for our German-speaking clients and healthcare providers. Your tasks will involve a mix of customer care and technical problem-solving:

• Multichannel Service: Handle all incoming communications (phone, email, chat) from customers, addressing their questions, concerns, and requests efficiently and professionally.
• Device Troubleshooting: Guide users through technical steps to resolve issues with their medical products, ensuring they can use their equipment safely and correctly.
• Operational Excellence: Process all orders, service requests, and returns accurately, keeping meticulous records in line with strict compliance and quality standards.
• 24/7 Availability: You must be prepared to work a rotating shift schedule (5 days on, 2 rotating days off) which includes day, evening, and occasional night shifts (22:00 – 07:00) to ensure non-stop support for our users.

• Language Mastery: Flawless proficiency in German (C1/Native) is essential. You must also have strong working proficiency in English (B2) for internal communications.
• Commitment to Porto: Willingness to live and work on-site in our office location in Porto, Portugal.
• Adaptability: Comfort with and commitment to a full rotational shift pattern covering a 24/7 service window.
• Customer Focus: Excellent communication skills, a high level of empathy, and a natural ability to troubleshoot and manage sensitive customer interactions.
• Experience: Prior customer service or call center experience is helpful but not strictly required.

We offer a competitive compensation and relocation package to support your move and career:

• Competitive Salary and daily Meal Allowance.
• Performance Bonus: An additional Attendance Bonus recognizing your reliability and commitment to the schedule.
• Health and Security: Comprehensive Health and Life Insurance coverage.
• Career Growth: Access to fully paid, specialized training and genuine opportunities for internal career progression.

Relocation Support:

To help you settle in Porto, we offer the following assistance:

• International Candidates: Reimbursement of your initial flight ticket up to €400 (after 180 days) and 28 nights of provided temporary hotel accommodation upon arrival.
• National Candidates: Reimbursement of domestic travel costs up to €150 (after 180 days) and 15 nights of provided temporary hotel accommodation upon arrival.

Job Info:

• Company: Cbtalents
• Position: German-Speaking Customer Support (Medical Sector) - Porto, Portugal
• Work Location: Matosinhos
• Country: PT

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information German-Speaking Customer Support (Medical Sector) - Porto, Portugal at the office Matosinhos above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.