Customer Support Specialist (German Speaking) On-Site in Porto, Portugal at Cbtalents

Job Description:

Latest job information from Cbtalents for the position of Customer Support Specialist (German Speaking) On-Site in Porto, Portugal. If the Customer Support Specialist (German Speaking) On-Site in Porto, Portugal vacancy in Braga matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cbtalents for the position of Customer Support Specialist (German Speaking) On-Site in Porto, Portugal below matches your qualifications.

Ready for a career change? We're hiring an enthusiastic German-speaking Customer Support Specialist to join our team in Porto, Portugal. This full-time, on-site role involves providing essential technical support and outstanding customer care for a range of specialized medical products.

If you are fluent in German, have a good command of English, and are prepared to work in a dynamic, international environment with rotational shifts, we want to hear from you! No prior experience in this specific field is requiredwe'll provide all the training you need.

As the first point of contact for our German-speaking clients and healthcare professionals, your main duties will include:

• Handling Enquiries: Respond to all incoming customer and patient queries via phone, email, chat, and SMS with professionalism and empathy.
• Technical Troubleshooting: Provide effective technical assistance for medical devices, guiding users step-by-step through solving product issues.
• Administrative Tasks: Accurately process customer orders, manage product returns, and handle necessary documentation while ensuring compliance with strict regulatory standards.
• Record Keeping: Maintain detailed, up-to-date logs of all customer interactions and issues in our internal database (CRM).
• Compliance: Adhere to all safety, data privacy, and company procedures when resolving customer requests.
• Shift Work: Commit to working a rotational shift pattern across seven days a week (Monday to Sunday), with two rotating days off. This includes covering the Night Shift (22:00 07:00) occasionally to maintain 24/7 support availability.

• Language Skills: You must be fluent or native in German (C1 level) and have a good working knowledge of English (B2 level) for internal communication.
• Location: You must be willing to relocate to or currently live in Porto, Portugal for this on-site position.
• Shift Flexibility: Comfort and commitment to working all shifts within a 24/7 rotation, including occasional night hours.
• Mindset: A strong customer focus, excellent communication skills, and the ability to listen empathetically and solve complex problems.

Prior experience is a plus, but not essential. Full training will be provided.

We offer a comprehensive package designed to make your move and work life comfortable:

• Financials: A competitive salary package and a daily meal allowance.
• Security: Comprehensive Health and Life Insurance.
• Growth: Paid, extensive initial training, continuous professional development, and real opportunities for career advancement.
• Work Environment: A position in a modern, inclusive, and international company setting in the beautiful city of Porto.

• From outside Portugal: Receive up to 400 to reimburse your economy class airfare (after 180 days) plus a hotel stay for 28 days upon arrival.
• From inside Portugal: Receive up to 150 to reimburse travel costs (after 180 days) plus a hotel stay for 15 days upon arrival.

Job Info:

• Company: Cbtalents
• Position: Customer Support Specialist (German Speaking) On-Site in Porto, Portugal
• Work Location: Braga
• Country: PT

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Specialist (German Speaking) On-Site in Porto, Portugal at the office Braga above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.