Customer Support on Expert Level for AxiomSL - Fintech

Provide expert-level functional support to external Customers efficiently resolving AxiomSL product issues via Case Management System, or zoom including replication and analysis of issues in mirrored AxiomSL support environment. What will you be doing?

• Takes ownership and resolves client issues related to AxiomSL architecture, operating system, network, JVM and Databases and/or other AxiomSL infrastructure components within the Nasdaq Cloud Platform and environment.

• Complies with performance metrics, handling cases in timely manner and communicating with the client in professional and polite manner.

• Replicates and documents issue, provides configuration suggestions to Customers, provide Engineering teams with comprehensive information.

• Analyses application log files and suggests solutions for Nasdaq AxiomSL platform related problems.

• Complies with ISO-9001 for resolution of Incidents and Service Requests following SLAs.

• Works closely with with Product Management team, Engineering team and other Support teams (Solutions Support and RegCloud Support) by following up on issues and their resolution.

• Contributes to Knowledge Database with articles documenting issues, workarounds, best practices and how-to.

• Constantly improves personal knowledge of AxiomSL products by passing the required certifications.

Who are we looking for?

• Several years of experience in Technical Support, System Administration, QA or Software Development

Hands-on experience with:

• Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to create, analyze and modify SQL queries; Linux and Windows Server OS troubleshooting; Web Applications troubleshooting.

• Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.

• Attention to detail and accuracy are essential.

• Excellent communication skills and ability to work with a team in a dynamic environment and to deadlines.

• Highly organized and methodical approach.

• Self-motivated attitude.

• Result- and customer- focused.

• Proficiency in English, both written and verbal.

Nice to have / Opportunity to learn:

• Bash/PowerShell/vbs/.bat: ability to read, modify and troubleshoot scripts.

• Basic knowledge of Java/Python and/or any other OOP programming languages.

• Configuring and troubleshooting of Java-based applications.

• Configuring and troubleshooting of Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc).

• Understanding of TLS/SSL protocol, experience with generating certificates.

• Configuring and troubleshooting Database/DBMS; analyzing and improving SQL queries performance.

• LDAP & SAML/SSO configuring and troubleshooting.

• Experience with AWS and/or other Cloud Providers.

• Experience with XML/JSON processing.

• Experience with REST API.

• Experience with using and troubleshooting CRM/ERP-like or any Business reporting applications systems.

• Understanding the regulatory reporting concept, aspects and process, knowledge of regulatory requirements to banks and financial institutions, its standards, preferably including experience in Capital and Liquidity reporting (for instance, COREP) and Shareholder regulatory disclosure.

• Previous finance industry experience, familiarity with main Financial Statements; understanding of key financial products and their main characteristics (i.e. equity products, preference shares, derivatives, convertibles, bonds, etc.).

• Preferably experience with FinTech/Cloud services.

What will it be like working here? Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. What do we offer you? We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities. We also offer:

• Annual monetary bonus

• Vesting Nasdaq Restricted Stock Units (RSU) for all employees

• Employee Stock Purchase Program Nasdaq stocks with a discount

• Health Insurance program

• Additional paid leave days after 2 years of working at Nasdaq

• Flex day program (6 days a year)

• Internal mentorship program - get a mentor or become one

• Opportunities to grow horizontally or vertically in the organization

• Wide selection of online learning resources, e.g Udemy, O‘Reilly

What happens now? This is a full-time permanent position located in Lisbon. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible. A valid work permit for the EU is required. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.