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Guest Service Manager at Mystic Invest Holding, S.A

Cargo Guest Service Manager
Publicado 15 Jan 2026
Expirado 14 Feb 2026
Empresa Mystic Invest Holding, S.A
Localização Portugal | PT
Tipo de Contrato Full Time

Descrição da Função:

Últimas informações de emprego de Mystic Invest Holding, S.A para o cargo de Guest Service Manager. If the Guest Service Manager vaga em Portugal corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Mystic Invest Holding, S.A para o cargo de Guest Service Manager abaixo seja adequada ao seu perfil.

Empresa Description

Mystic Ocean is a new ocean cruise Empresa based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description
  • To ensure that the highest level Guest Service is practiced at all times and that the Guest Service Team is working as per Empresa procedures.
  • To always greet and treat passengers in a friendly and professional manner.
  • To supervise, coach, train and support the Guest Service team.
  • To ensure that passenger complaints are always treated in the most diplomatic way.
  • To follow up on previous complaints and ensure that the passenger´s problem has been solved to their satisfaction.
  • To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
  • To attend passenger events and receptions as required.
  • To ensure that guest satisfaction is always as high as possible.
  • To be present as much as possible at the Reception counter during the day.
  • To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner.
  • To support all departments in regards to guest satisfaction and guest support.
  • To prepare the working schedule for the Guest Service team in cooperation with the Senior Receptionist.
  • To create side duty schedules for the Guest Service team.
  • To prepare orders of office materials for the Guest Service team on a regular basis.
  • To organize, plan and execute several passenger activities and events.
  • To promote all revenue outlets onboard to passengers.
  • To support passengers with special needs and who had an accident/ death and acEmpresaing them to shore hospitals for support and translation.
  • To plan, organize and advertise the daily program onboard in cooperation with several departments.
  • To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.
  • To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
Qualifications
  • Minimum of three (3) years' experience in a hotel on land or two (2) years' experience on board a cruise ship in similar Cargo required.
  • Must be fluent in written and spoken English as well as German.
  • Any additional foreign language is a plus.
  • Excellent interpersonal and public communication skills.
  • Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus.
  • Basic accounting skills and excellent organizational skills required.
  • Must possess excellent leadership skills and the ability to interact with all levels of people.

Informação da Vaga:

  • Empresa: Mystic Invest Holding, S.A
  • Cargo: Guest Service Manager
  • Local de Trabalho: Portugal
  • País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Guest Service Manager at the office Portugal acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

ESTA OFERTA DE EMPREGO EXPIROU (Há mais de 30 dias).
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