Guest Relations Manager at Pestana Hotel Group

Descrição da Função:

Últimas informações de emprego de Pestana Hotel Group para o cargo de Guest Relations Manager. If the Guest Relations Manager vaga em Loulé corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Pestana Hotel Group para o cargo de Guest Relations Manager abaixo seja adequada ao seu perfil.

We are currently seeking a passionate and experienced Guest Relations Manager to take care of our guest in one of our properties in the Algarve - Pestana Hotel Vila Sol

The Pestana Hotel Group is the largest Portuguese hotel group with 100 hotels in 16 countries across three continents and 7,000 employees.

Key Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests,
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Establish friendly relationships with regular hotel clients

Key Requirements

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Proficiency in Portuguese and English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

If your profile matches this description and you are eager for a new challenge please send us your CV .

Informação da Vaga:

• Empresa: Pestana Hotel Group
• Cargo: Guest Relations Manager
• Local de Trabalho: Loulé
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Guest Relations Manager at the office Loulé acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.