French‑Speaking Customer Experience Specialist at CBT

Descrição da Função:

Últimas informações de emprego de CBT para o cargo de French‑Speaking Customer Experience Specialist. If the French‑Speaking Customer Experience Specialist vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em CBT para o cargo de French‑Speaking Customer Experience Specialist abaixo seja adequada ao seu perfil.

French‑Speaking Customer Experience Specialist ReLocalização Opportunity – Lisbon, Portugal

Localização: Lisbon, Portugal

Contract: Permanent, Full‑Time

Schedule: 40 hours/week | Rotational shifts | 2 days off/week

Work Model: On‑Site

Start Date: Ongoing

About the Role

Join a large international outsourcing environment in Lisbon and support users of a global digital platform with a strong online community presence.

As a French‑Speaking Customer Experience Specialist, you will act as the main point of contact for French‑speaking users, providing support via phone, email, and chat. Your mission is to deliver a high‑quality customer experience through clear communication, empathy, and effective problem‑solving, while working in a multicultural and fast‑paced setting.

Your Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Provide accurate information and resolve user issues efficiently
• Apply strong communication and questioning skills to understand user needs
• Manage objections and deliver solutions aligned with service guidelines
• Work with internal tools and systems following defined procedures
• Ensure customer satisfaction and quality standards are consistently met

Candidate Profile

• Native or fluent French speaker
• English level B1 or higher (training and internal communication are in English)
• Strong communication, empathy, and problem‑solving skills
• Ability to work in a structured, performance‑driven environment
• Previous experience in customer service, sales support, or administrative roles is a plus
• EU citizenship or a valid Portuguese work permit is mandatory

Training Program

• Paid training of approximately 15 working days
• 8 hours/day, conducted in English
• Includes:
  • Integration into the local team
  • Systems and tools training
  • Product and service knowledge
  • Customer communication best practices
  • On‑the‑job training with guided support

Successful completion of training leads directly to contract signature.

Compensation & Benefits Salary Options

With Empresa Housing

• €1,240.67 gross/month (14 salaries per year)

With Own Accommodation

• €1,040.66 gross/month (14 salaries per year)

Both options include:

• Base salary + Christmas & Holiday allowances (paid monthly as per Portuguese law)
• Meal allowance: €7/day (€154/month), paid via prepaid card
• Private health & life insurance after contract signature
• 25 paid vacation days per year
• Annual return flight to Início País after 12 months
• ReLocalização package with up to 14 months of Empresa housing (for international hires)
• Free Portuguese language lessons after 3 months

Performance‑based variable bonus may apply, depending on monthly results.

Work Environment

• Modern office located in Lisbon (Oriente area)
• Easily accessible by metro, bus, and train
• International, multicultural workplace with dedicated facilities
• On‑site presence required (commuting costs are the employees responsibility)

Why Join?

• Work in a stable, long‑term international role
• Gain experience supporting a globally recognized digital platform
• Live and work in one of Europes safest and most vibrant capitals
• Enjoy professional growth, cultural diversity, and a Mediterranean lifestyle

Ready to Relocate?

If youre ready to combine career development with life in Portugal, apply now and start your Seguinte international journey in Lisbon.

Informação da Vaga:

• Empresa: CBT
• Cargo: French‑Speaking Customer Experience Specialist
• Local de Trabalho: Lisbon
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga French‑Speaking Customer Experience Specialist at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

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