| Cargo | English Customer Support Advisor |
| Publicado | 09 Jul 2026 |
| Expirado | 08 Aug 2026 |
| Empresa | Cross Border Talents |
| Localização | Lisbon | PT |
| Tipo de Contrato | Full Time |
Últimas informações de emprego de Cross Border Talents para o cargo de English Customer Support Advisor. If the English Customer Support Advisor vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Cross Border Talents para o cargo de English Customer Support Advisor abaixo seja adequada ao seu perfil.
Job Overview:
We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the Primeira point of contact, helping to resolve issues efficiently and ensuring customer satisfaction.
Key Responsibilities:
Respond to customer inquiries in English via phone, email, live chat, or social media.
Provide accurate, valid, and complete information by using the right tools and processes.
Handle customer complaints and provide appropriate solutions within time limits.
Follow up to ensure resolution and customer satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document interactions, feedback, and issues in the CRM system.
Escalate complex or unresolved issues to the relevant department or team leader.
Keep up-to-date with product knowledge, Empresa policies, and procedures.
Requirements:
Fluency in English (both written and spoken) native-level or C1/C2 proficiency.
Proven customer support experience or experience in a client-facing role.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Tech-savvy with experience using customer support software
High school diploma or equivalent; further education or relevant certifications are a plus.
A calm and patient demeanor, especially under pressure.
What We Offer:
Competitive salary and performance-based bonuses.
Opportunities for professional growth and development.
Friendly and inclusive work environment.
Flexible work hours - You can choose between day shift or night shift.
Health benefits and paid time off.
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga English Customer Support Advisor at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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