Dutch speaking Customer Service Representative in Lisbon at The lemon Consulting

Descrição da Função:

Últimas informações de emprego de The lemon Consulting para o cargo de Dutch speaking Customer Service Representative in Lisbon. If the Dutch speaking Customer Service Representative in Lisbon vaga em Lisboa corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em The lemon Consulting para o cargo de Dutch speaking Customer Service Representative in Lisbon abaixo seja adequada ao seu perfil.

Cargo: Customer Service Representative

Localização: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established Empresa policies and procedures.
• Assist with general questions, sign in problems, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: Monday to Sunday: 08AM-11PM, rotative with 2 days off.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more

Informação da Vaga:

• Empresa: The lemon Consulting
• Cargo: Dutch speaking Customer Service Representative in Lisbon
• Local de Trabalho: Lisboa
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Dutch speaking Customer Service Representative in Lisbon at the office Lisboa acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.