Digital Platform Policy Support Specialist – Dutch Speaker at Cbtalents

Descrição da Função:

Últimas informações de emprego de Cbtalents para o cargo de Digital Platform Policy Support Specialist – Dutch Speaker. If the Digital Platform Policy Support Specialist – Dutch Speaker vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Cbtalents para o cargo de Digital Platform Policy Support Specialist – Dutch Speaker abaixo seja adequada ao seu perfil.

Localização: LACS Santos, Lisbon, Portugal (On-site)
Start Date: 2 March 2026
Schedule: Rotational shifts, Monday–Saturday (08:00–20:00)

We are looking for a Dutch-speaking Digital Platform Policy Support Specialist to join our on-site Customer Support & Trust & Safety team.

In this role, you will support users and platform partners by reviewing policy-related cases, assisting with account and content inquiries, and ensuring that community and platform standards are consistently applied.

You will act as a key point of contact between users and the platform, contributing to a safe, compliant, and high-quality digital environment.

No prior experience is required — comprehensive training will be provided.

• Review and manage policy-related cases and user support requests
• Assist users with account, content, and platform-related inquiries
• Apply internal policies and guidelines to moderation and support decisions
• Escalate complex or sensitive cases to internal specialist teams when necessary
• Provide high-quality support via digital communication channels
• Ensure accuracy, consistency, and efficiency in case handling
• Contribute to maintaining a safe and trusted online ecosystem

• Native or fluent Dutch (C1/C2 level)
• Good English communication skills
• Strong attention to detail and sound decision-making abilities
• Comfortable working with potentially sensitive online content
• Team-oriented with a customer-focused mindset
• Previous experience is a plus but not required

• Base salary (no experience): €14,000 gross/year
• Possible signing bonus: €2,000 – €2,500

• Language premium: €3,240 annually
• Meal allowance: €7.63 per workday (meal card)
• Transportation allowance: €720 per year
• Performance bonus: 5% of annual base salary
• Health & life insurance (family coverage included)
• Permanent contract (180-day probation period)

For candidates relocating from outside Continental Portugal:

• €2,500 reLocalização bonus (paid in the Primeira payroll cycle)
• €1,500 gross reLocalização support for candidates relocating within Portugal (100km+ from Lisbon)
• Assistance with accommodation search based on your preferences

Informação da Vaga:

• Empresa: Cbtalents
• Cargo: Digital Platform Policy Support Specialist – Dutch Speaker
• Local de Trabalho: Lisbon
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Digital Platform Policy Support Specialist – Dutch Speaker at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.