Customer Support Specialist with Portuguese and English language - reLocalização to Varna, Bulgaria at Sutherland

Descrição da Função:

Últimas informações de emprego de Sutherland para o cargo de Customer Support Specialist with Portuguese and English language - reLocalização to Varna, Bulgaria. If the Customer Support Specialist with Portuguese and English language - reLocalização to Varna, Bulgaria vaga em Portugal corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Sutherland para o cargo de Customer Support Specialist with Portuguese and English language - reLocalização to Varna, Bulgaria abaixo seja adequada ao seu perfil.

Sobre Nós!

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 Localizaçãos worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of Início, serving in 17 languages!

About your Seguinte great opportunity:

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the Primeira point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

Join us in our office where ideas flow and teamwork thrives!

Descrição da Função:

• Respond to customer inquiries via chat, voice and email
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies.
• Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
• Navigating multiple systems simultaneously

Qualifications:

• FluentPortuguese (C2) and good command of English (B2)
• Valid EU permit
• Excellent written and verbal communication skills
• Strong computer literacy and the ability to navigate multiple systems and platforms with ease
• Strong attention to detail and the ability to follow processes and guidelines accurately
• Previous experience in a customer support or customer-facing role is an advantage
• Willingness to work on shifts

What We Offer:

• ReLocalização package to Varna
• Work from our Varna office
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas

Informação da Vaga:

• Empresa: Sutherland
• Cargo: Customer Support Specialist with Portuguese and English language - reLocalização to Varna, Bulgaria
• Local de Trabalho: Portugal
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Support Specialist with Portuguese and English language - reLocalização to Varna, Bulgaria at the office Portugal acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

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