Customer Success Expert at Schneider Electric

Descrição da Função:

Últimas informações de emprego de Schneider Electric para o cargo de Customer Success Expert. If the Customer Success Expert vaga em Lisbon corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Schneider Electric para o cargo de Customer Success Expert abaixo seja adequada ao seu perfil.

⚡¿Do you dare to lead the digital transformation to create a more sustainable world??

Schneider Electric - We are your Energy Technology Partner.

We electrify, automate, and digitalize every industry, business, and Início, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

As Customer Success Expert you will lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions.

Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn.

Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.

You will:

• Have full control over the Install Base (IB) from the customers / accounts asigned to Expand and Grow the business
• Serve as the primary point of accountability for assigned clients for Digital recurring services.
• Advise and develop client vision, clearly define desired business outcomes and create a success plan.
• Be in charge of renewal & limit churn rate
• Identify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH)
• Close opportunities directly or liaise with Digital V2 for maximum impact
• Provide regular customer updates, data insights, performance / issue trends (QBRs, etc.)
• Build out and track standard Customer Health Score Metrics
• Build, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption
• Ensure data quality of information captured in the contract for a smooth execution and renewal (eg covered installed base, internal stakeholder, customer stakeholder, connected asset )
• Provide a feedback loop on potential offer improvements, based on customer adoption & direct input
• Identify users’ of SE Digital services offers & secure customer satisfaction.
• Drive usage and help acceleratecustomer value for each product/service
• Ensure follow-up meetings with País Sales (cover E2E opportunity process, from lead to order)
• Share and implement best practices to drive up realization of outcomes

What qualifications will make you successful for this role?

Education & Skills needed for this role:

• Bachelor of Science or Engineering degree preferred
• Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities
• Knowledge of Schneider Electric Solution range (Secure Power, Power, Digital, Building Business)
• Familiarized with Schneider Field Services Portfolio and dynamics
• Proficient computer experience in Microsoft Office Products + Salesforce
• High commitment to the Empresa’s vision and values.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Effective working in team environment.
• Customer oriented, Nurturing, Farmer Characteristics
• Deep passion for making others successful
• Dynamic & entrepreneur
• Bringing forward proposal.

What will you get?

We adapt to you!:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from Início. With our hybrid work plan, you can enjoy working from the comfort of your Início.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

Informação da Vaga:

• Empresa: Schneider Electric
• Cargo: Customer Success Expert
• Local de Trabalho: Lisbon
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Success Expert at the office Lisbon acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.