Customer Service Representative with Hebrew at Recruityard

Descrição da Função:

Últimas informações de emprego de Recruityard para o cargo de Customer Service Representative with Hebrew. If the Customer Service Representative with Hebrew vaga em Lisboa corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Recruityard para o cargo de Customer Service Representative with Hebrew abaixo seja adequada ao seu perfil.

We are currently hiring on behalf of a globally recognized client based in Lisbon.

We are looking for a Customer Support Agent (Tier 1) to join their team.

As the Primeira point of contact for riders, you will support customers via phone, chat, and ticketing systems, helping resolve general inquiries, ride-related issues, and account-related questions.

Role Overview

As a Customer Support Agent, you will play a key role in delivering a smooth and efficient customer experience by handling day-to-day support queries. You will work within a structured environment, following defined processes while ensuring a high level of customer satisfaction.

Key Responsibilities

• Follow structured SOPs, decision trees, and approved macros with accuracy
• Handle standard customer inquiries and escalate more complex cases when needed
• Take ownership of customer issues and resolve them efficiently
• Provide support via phone, chat, and ticketing systems (e.g., Zendesk)
• Assist with ride-related issues, account access, billing questions, and app troubleshooting
• Accurately document all customer interactions in internal systems
• Follow internal processes to ensure consistent and professional support

Language Requirements

• Hebrew (fluent)
• English (minimum B2–C1 level)
• Strong written and verbal communication skills in both languages

Requirements

• Strong attention to detail and ability to follow processes consistently
• Good judgment while working in a structured environment
• Customer-focused mindset with strong empathy
• Ability to multitask and manage multiple interactions simultaneously
• Comfortable using CRM tools such as Zendesk
• Availability to work in rotating shifts
• Previous experience in customer support is a plus
• Based in Lisbon area

Informação da Vaga:

• Empresa: Recruityard
• Cargo: Customer Service Representative with Hebrew
• Local de Trabalho: Lisboa
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Service Representative with Hebrew at the office Lisboa acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.