Application Support Engineer at KLx

Descrição da Função:

Últimas informações de emprego de KLx para o cargo de Application Support Engineer. If the Application Support Engineer vaga em Lisboa corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em KLx para o cargo de Application Support Engineer abaixo seja adequada ao seu perfil.

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

At KLx, you’ll join our Infrastructure and IT Operations team supporting part of the infrastructure perimeter for our partner, Crédit Agricole Group. Working in a cluster model, the team collaborates closely with KLx’s software development squads to ensure smooth integration and operational readiness.

We’re looking for an Application Support Engineer/Team Leader to maintain the stability and readiness of our Open Systems in RUN mode. This role includes Level 2 support and close coordination with technical and application teams to uphold performance, reliability, and compliance across production environments.

Operational Readiness & Maintenance (MCO)

• Ensure exploitability of solutions in RUN OPEN environments
• Maintain CMDB records and technical documentation
• Manage obsolescence and vulnerability tracking

Scheduling & Supervision

• Define, plan, and execute batch Empregos using Control-M
• Monitor real-time processing and job execution
• Respond to incidents (abends, dependency issues, SLA breaches)

Daily Operations

• Launch and monitor production Empregos in Open Systems and Control-M
• Perform incident recovery and job restarts
• Manage system resources (disk space, queues, catalogs, etc.)
• Oversee file transfers and resolve related incidents

Support & Continuous Improvement

• Provide technical support to application teams
• Optimize batch chains and reduce processing times
• Participate in production deployments and change management
• Execute planned and ad-hoc interventions (outside business hours)

Documentation & Reporting

• Draft and maintain operational procedures and runbooks
• Keep documentation up to date
• Produce reports on job performance and system availability

Collaboration & Integration

• Support solution delivery in coordination with CP/ScrumOps
• Act as a technical integrator, ensuring alignment with DevOps practices (automation, security, observability)

Team Leadership

• Facilitate clear communication within the KLx team and with internal CA-GIP stakeholders
• Ensure timely escalation of key issues and promote skill development across the team

About You

• Bachelor or Master’s degree in Computer Science, Information Systems, Software Engineering, Network & Systems Administration, IT Infrastructure Management, or Telecommunications (with a focus on systems and operations) is strongly preferred for this role.
• Solid technical expertise in IT operations, particularly within complex and high-stakes environments
• Skilled in Unix/Linux, Windows terminal and shell scripting
• Experience with Tomcat, Apache, and Java deployments (WAR, EAR, JAR)
• Familiar with Control-M and CFT/Connect:Direct for file transfers
• Good knowledge of Cloud solutions (AWS, GCP)
• Comfortable with Kubernetes and ArgoCD incident analysis
• Proficient in Dynatrace, ServiceNow, and ITSM practices
• Strong troubleshooting, reporting, and communication skills
• Fluent in English; French is a good plus

What We Offer

• Competitive Salary + Bonuses + Flex Benefits + Health Insurance,
• Hybrid working model, allowing you to combine onsite and offsite work,
• Open Space with a lovely Localização Seguinte to Tagus River, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport,
• Canteen facilities (Breakfast + Lunch),
• Parking upon request (option to charge electrical cars),
• Free coffee, hot chocolate, fruits,
• Training (Hard and Soft Skills),
• International environment with more than 15 nationalities,
• A people oriented and friendly working environment.

Informação da Vaga:

• Empresa: KLx
• Cargo: Application Support Engineer
• Local de Trabalho: Lisboa
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Application Support Engineer at the office Lisboa acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.