Technical Support

At KWAN, were more than just a company offering jobs—we provide you a career development plan that highlights your unique skills and passions. Join us to work on projects that not only challenge you but also help you grow.

We are currently hiring a junior technical support to be part of our dynamic team.

Responsibilities:
Application, operational and maintenance support for services in operation;

Application and operational preparation of new services;

Service management and monitoring of service levels;

Implementation of monitoring and service control tools;

Interface between 1st line (Operation/Customer) and 3rd Line teams (Techniques/Business);

Analysis and resolution of Internal/External, technical/functional Incidents;

Support 24/7 application, with prevention regime.

Requirements:
Minimum 6 months experience in a support role;

Knowledge of Oracle database;

Proficiency in Shell Script (PL/SQL is a plus);

Knowledge of Perl (plus);

Native level of Portuguese and fluent level of English.

Offer:
Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters.
Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth.
Flexibility First: As a Remote-First Company, we prioritize work-life balance, offering the convenience of working from anywhere, empowering you to create your perfect workday.
Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry.
Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking.
Celebrating You: From a special Welcome Kit during your first weeks to a gift on your company anniversary, we constantly recognize your contributions and celebrate your milestones.
Seamless Relocation: For our international hires, we offer a comprehensive relocation package and visa sponsorship to ensure a smooth transition.

If this offer resonates with your career aspirations and youre ready to embrace an exciting new challenge, we encourage you to seize this opportunity. Apply fearlessly by sending your resume to Let us together shape the future of tech!

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/484887/technical-support