ESM Expert

The ESM Expert develops the relationships/partnerships and manages the governance with the entities (OpCos and GO) that use one or more Silva Products through the key contacts appointed by them.

For this reason, she/he is their prime contact point, who takes charge of their questions/concerns, translates their needs into demands whose deliveries he/she follows.

Ideally, this position would oversee all OpCo entities located in France and Morocco.

JOB PURPOSE : The ESM Expert

• Maintain the key contacts repository.
• Manage interactions with key contacts.
• Advise on any Silva related topic.
• Collect & clarify requirements.
• Create and/or submit the demands.
• Monitor deliveries of P1 demands.
• Monitor demands pending for clients feedback.
• Manage complaints.
• Adapt & pass the information.
• Lead the release UATs.
• Manages story pack purchases.
• Obtain commercial proposal validations.
• Feed the roadmap with entity needs.
• Prepare and chair the governance meetings according to the GO engagement framework.

Leadership Capabilities

• Build a positive mindset.
• Behave and act as a role model.
• Listen to people and hearing about their needs.
• Understand critical priorities.
• Take responsibility and therefore make decisions according to the team mandate.
• Work as a team to be more efficient.
• Build networks to be more impacting.
• Be supportive of her/his coworkers.
• Being able to learn quickly and by yourself, being curious.

Your Profile

Education & Experience

• Speak English fluently, able to speak/understand French will be appreciated.

• Ability to synthesise a large amount of information.Ability to work in an emergency and/or changing context.

• Ability to deal with several topics at the same time and manage their priorities.

• Ability to deal with complex topics.

• Good knowledge of ServiceNow products

• Good knowledge of GOs organisation, GO frameworks, GO priorities.

• Good knowledge of the demand management process.

• Experience in customer relationship management.

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, weve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together were nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and youll feel like you belong, are included and can thrive. Youll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and were committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.