Customer Success BR - (H/F)

Job Description
We’re hiring our next Customer Success!

This role is key to Veesion’s success: you will be the guarantor of our clients’ satisfaction! You’ll manage onboarding, training, and ensure client satisfaction.

You’ll work closely with technical teams (developers and technicians), allowing you to develop skills in diverse areas. All of this in an international, young, and dynamic environment!

The goal? Maximize client satisfaction to build loyalty. Youll need to anticipate potential friction points based on their product usage.

Your mission at Veesion will include:

• Identifying and addressing client needs.
• Ensuring client satisfaction.
• Analyzing client dashboards.
• Assisting with task organization and distribution within the team.
• Creating client materials (educational guides, internal documents, and processes).

The ideal candidate to join our CSM team:

• Youre eager to join a dynamic and ambitious young startup!
• You can work independently, demonstrate proactivity, and have strong interpersonal skills.
• You have a critical mindset, enjoy analyzing problems, and finding solutions.
• You are rigorous and possess excellent writing skills in Portuguese and English (a third language is a plus).
• You’re curious and excited to learn in a stimulating and challenging environment.
• Finally, youre comfortable communicating in Portuguese and proficient in English.

Why join Veesion?

• Experience the startup adventure by joining this ambitious, hyper-growth project.
• Benefit from tailored onboarding to help you grow quickly and take on responsibilities.
• Join a young, dynamic, and ambitious team that can talk about their work (and so much more!) for hours.

A fast and transparent recruitment process
We’re committed to providing a quick recruitment process in 3 steps:

• A first interview with our Talent Acquisition team to introduce the company, answer your questions, and get to know you.

• An interview with one of our CSM managers to discuss the role in detail and ask technical questions.

• A final interview with our Team Manager at our office for the ultimate fit.

Benefits

• A Coverflex card for meal allowance (€9.60/day) and other perks.
• Competitive salary.
  
• Health and dental Insurance.
• Regular team-building events.
• And above all, an office in the heart of Lisbon, near to LX Factory.

Convinced? Don’t wait—apply now!