Customer Success Manager

Compensation is more than a paycheck, and traditional approaches dont adequately reflect it or the way people work today.

Were on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, were working towards becoming the place where compensation happens and is managed by those who award and receive it. Were on our way to coining the term "Compensation-as-a-service".

We’re proud to be backed by leading European VC funds, having raised over €20 million.

As you might know already, we are transforming the way compensation is used and managed by people and companies.
We are looking for someone to help us on this journey and maybe you are looking to help us do it, that’s why you are reading this. Keep going!

Our team is very sharp, collaborative, and energetic! We need someone with drive, focus and proactivity. Below are the requirements we would love you to meet, even if not all of them.

We’re looking for someone who:

• Has a bachelors degree or equivalent work experience in a relevant field.
• Brings 4+ years of experience in customer success, account management, or a similar role, with a preference for backgrounds in B2B or SaaS settings.
• Is proficient in Italian and English, using the former to engage with customers and the latter for internal communications.
• Excels in communication, demonstrating exceptional skills in both written and verbal forms.
• Exhibits a strong ability to solve problems and a dedication to providing outstanding support.
• Has technical adeptness with a quick grasp of software products, coupled with the capability to lead educational webinars and craft concise, impactful materials.
• Is self-driven, highly organized, and can juggle multiple tasks in a dynamic environment.
• Thrives in a team setting, placing customer needs at the forefront of their actions.
• Is well-versed in common Customer Success tools such as Hubspot, Vitally (or equivalents), and Zendesk.

On a typical day, you will...

• Serving as the primary liaison for businesses throughout the onboarding phase and beyond, covering various post-sales activities such as daily support, relationship management, and product adoption.
• Becoming a Coverflex product expert, enabling companies to craft custom compensation packages, democratize flexible benefits access, and enhance value for both managers and employees.
• Tailoring support to meet the unique needs of each customer, ensuring they fully leverage the Coverflex platform.
• Leading webinars and contributing to the development of communication and onboarding materials to ensure a smooth customer transition.
• Identifying opportunities to enhance our Help Center content, thereby improving support for both customers and internal teams.
• Engaging with company managers across multiple channels, promoting the value proposition of Coverflexs solutions.
• Playing a pivotal role in the feedback loop by identifying product issues and feature requests, ensuring they are escalated appropriately.

For this position, we have a total gross package (RAL) of 28.000€ to 34.000€ (plus variable, meal allowance and other benefits).

• CV Screening;

• Pre-interview Quiz;

• Interview with People Team;

• Business Case;

• Interview with Sales + Customer Success Management;

• Interview with CEO.

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.