Virtual Demand Center Sales Trainer - EMEA

What You Will Find
Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued? You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower our sellers to perform to the very best of their abilities. You will provide best-in-class training to the VDC sellers on both technical concepts and sales processes, along with professional skills including communication, time management and building a professional brand. Combined with regular coaching to continue to help you develop and build your professional network, you have an opportunity to learn from your peers, share your best practices, coach others and help them grow. If you enjoy working in a team environment, with a culture that is founded on collaboration, innovation, celebration and giving back to local communities, the VDC Activation Team is the place for you.
The Opportunity The Virtual Demand Center is one of Cisco’s fastest growing sales teams and is the talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth. We serve our customers through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. As the VDC Trainer located in EMEA, you will help our sellers gain a deeper understanding of Cisco’s solutions, customers and our partner eco-system. You will help our sellers understand who we sell to, why they care and what makes Cisco relevant. You will play a key and vital role in equipping our sellers with the knowledge they need to help customers achieve their business outcomes. This training will span across Cisco’s architectures and solutions, including soft skills and how to use the sales tools which will help the sellers be most productive day-to-day.
What Youll Do Seller New Hire Training and Onboarding
Support the EMEA Cisco seller agent onboarding through collaborative approach with other theater trainers regarding architecture alignment, MindTickle (LMS) assignment, and providing both real-time and VoD training for Cisco solutions and role requirements. Meet with sellers throughout the “ramp up” process to provide debriefs, coordinate additional support, and answer questions as needed in the following areas:

• Sales Training

• ANUM/IDDT

• Product Research
• Prospecting (if applicable)
• Open Ended vs. Close Ended Questions
• Identifying Pre/Post or Purchase Cycle
• Understanding VDC motions and sales flows
• Coordinating additional expert resources for sales tools and motions
• Help seller understand and position Cisco’s value proposition in our major marketing campaigns

• Product Training

• Security, Enterprise Networks/Wireless, Collaboration, Data Center
• Providing coaching in customer engagement connecting customer business needs to Cisco solutions
• Understanding Cisco multi-architectural value propositions and how to align business needs to Cisco’s unique capabilities

• General Training

• Phone Etiquette
• VDC Processes and best practices
• Core sales tools training

Ongoing and Existing Seller Training
Ensure completion of Cisco directed training, supports real-time implementation and execution of new processes or procedures and ensure ongoing knowledge share across architectures/channels.

• Leads the identification of regional training programs required and aligns to the global training programs for VDC sellers
• Responsible for ensuring that the EMEA Quarterly Training Plan (QTP) is proactively created and communicated and is aligned to the global and regional business priorities.
• Manages logistical aspects of training, including scheduling, room reservations and ensuringtht all necessary materials are available for participants.
• Facilitates engaging and interactive training sesions and office hours which promote active participation, knowledge retention and skill development among participants.
• Demonstrates and shares expertise in the content area being trained on, while in the classroom and working individually with sellers on the floor.
• Provides constructive feedback and coaching to participants to support their learning and development and address any areas requiring improvement.
• Coordinates with external facilitators/subject matter experts to ensure that they understand and adapt their messaging for VDC roles and needs.
• Liase with external regional stakeholders on VDC enablement on current and future demand topics, requirements and scheduling.
• Advises sellers on appropriate products/solutions based on customer inquiries.
• Conduct call reviews and side by side coaching to provide feedback to managers and identify additional training needs.
• Refresher training sessions across technology, services, and new product introductions.
• Provide feedback on regional nuances in the VDC role-specific playbooks, and ensure that sales teams are aware of new processes, tools and procedures. This may require coordinating training with subject matter experts.
• Meet routinely with Cisco managers for feedback on team needs and upcoming enablement activities, including providing your point of view on what is needed based on your observations.
• Responsible for creating the regional Quarterly Training Plan, including establishing learning objectives, key takeaways, securing trainers, creating learning assessment and issuing student satisfaction surveys.

Who You Are
If you enjoy teaching, training and coaching in a dynamic, ever-changing environment, are energized with teaching new sales and technical skills and are not satisfied until you see what you taught in action and truly improving sales performance, we have the place for you.

• You have real-world sales experience (preferably at Cisco) are someone who is always looking for ways to improve your teaching skills.
• You are fluent in English and also German (is a Plus)
• Ideally, you are located in or near Lisbon so that it is easy to be on site training with the sellers and sales managers
• You are a proven leader, as either a sales manager and/or top performing seller.
• You know how to hold the attention of a room, are authentic and genuine.
• You can connect with people quickly and foster trust.
• You are able to adapt your training style to the participants’ learning styles. You can easily adapt your presentation to the audience you are addressing.
• You are an effective listener, can discern when a message is not getting through and redirect the conversations.

• You are adept at facilitating discussions. You are able to ask probing questions and encourage interactions in both virtual and physical teaching locations.
• You can present in front of a crowd, take your training seriously, but not take yourself too seriously.
• You love teaching/coaching, and this passion drives you to put in the extra effort to become a subject matter expert quickly.
• You proactively seek feedback and ways to improve and automatically adjust your style accordingly.
• You have high energy and are energized by working with teams.
• You can connect the dots quickly and apply the lessons to real-world situations by sharing stories which resonate with the sellers.
• You will do whatever it takes to ensure that the new skills and techniques that you are training are applied and it results in improved performance of the sellers and the overall team

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.