Account Manager Retail - Portugal (They/She/He)

If youre here, its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

• We have an office-first culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We dont shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We dont believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is looking for a talented and ambitious Strategy & Account Manager for its fastest growing vertical - Retail. Do you want to make an impact and contribute to disrupting the instant delivery market?

THE JOURNEY

• Accountable for enhancing operational performance metrics (such as orders, users and revenue) and streamlining operations for a designated group of Top Partners in Retail.
• Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.
• Play a pivotal role in shaping their delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.
• Build and maintain relationships with Glovos Top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Serve as a representative of Glovos mission, brand values, and product offerings.

WHAT YOU WILL BRING TO THE RIDE

• +2 years proven experience in high-performance analytical roles such as - Consulting, Business Analytics or Startup.
• Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners.
• Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.
• Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively.
• Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion.
• Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app.
• Willingness to delve deep into complex issues and persevere through challenges.
• Experience in managing processes at scale and adept at project management.
• Proficiency in English and native fluency in Portuguese.
• An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!