German Quality Specialist - Porto, Portugal at Foundever

Descrição da Função:

Últimas informações de emprego de Foundever para o cargo de German Quality Specialist - Porto, Portugal. If the German Quality Specialist - Porto, Portugal vaga em Porto corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Foundever para o cargo de German Quality Specialist - Porto, Portugal abaixo seja adequada ao seu perfil.

Come and work with us.

We are looking for a German Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

• Supports Quality scaled quality audits that reviews interactions across all lines of businesses across modalities ( InApp, Chat, Phone). This will be an audit the auditor program that will focus on audited interactions from the client's CoE’s.
• Reviews previously adjudicated documents to assess if the reviewer / agent followed business and compliance requirements for the client.
• Leads and facilitates alignment sessions with the BPOs.
• Perform root cause analysis on quality issues and provide constructive feedback to the client.
• Analyzes Quality trend and provides recommendations for the program supported.
• Takes personal responsibility to understand and comply with all Empresa and client security requirements and policies.
• Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

• Native or proficient German - mandatory
• Professional-level proficiency in English (minimum B2 English language capabilities)
• Knowledge of additional languages is a strong plus
• Strong verbal and written communication skills
• Good working knowledge of computer i.e. MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor
• Ability to multi task multiple activities by effective delegation and monitoring
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal
• Availability to work Monday to Friday from 9h to 18h
• Availability to work 100% from our site in Porto

Education and experience.

• Minimum – 12 months of QA experience
• Should be at least one certified/finalized professional education
• Good performance and behaviors in your current role

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging Empresa-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Informação da Vaga:

• Empresa: Foundever
• Cargo: German Quality Specialist - Porto, Portugal
• Local de Trabalho: Porto
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga German Quality Specialist - Porto, Portugal at the office Porto acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.