Head of Delivery – Cloud B2B Sales at Tech Mahindra

Descrição da Função:

Últimas informações de emprego de Tech Mahindra para o cargo de Head of Delivery – Cloud B2B Sales. If the Head of Delivery – Cloud B2B Sales vaga em Portugal corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Tech Mahindra para o cargo de Head of Delivery – Cloud B2B Sales abaixo seja adequada ao seu perfil.

We’re Tech Mahindra, a multinational Technology Empresa with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

About the Role:

We're hiring an experienced Operations Manager to lead delivery for our Cloud B2B sales engagement program. This role owns the full operational performance of our on-site teams delivering pipeline generation, account/relationship management, and presales/solutions engineering services — ensuring we consistently hit contracted SLAs/KPIs, protect margin, and strengthen our standing as a trusted delivery partner to the client.

Key ResponsibilitiesDelivery & Operational Leadership

• Own day-to-day delivery operations for the program across BDR, Account Managers, and Solutions architects globally
• Drive operating cadences: daily/weekly huddles, pipeline and deal performance reviews, capacity planning, and escalation management
• Build and maintain dashboards and reporting on productivity, quality, conversion, and SLA/KPI adherence for internal leadership and client stakeholders

Client & Account Management

• Serve as the primary operational point of contact for the client, managing governance calls, business reviews, and escalations
• Own contracted SLA/KPI performance and drive corrective action plans where targets are at risk
• Support contract renewals, scope expansions, and commercial reviews in partnership with account leadership

Workforce & Capacity Planning

• Partner with WFM/staffing and recruitment to forecast headcount, plan ramps, and manage attrition across roles
• Own site-level budgeting and cost management, balancing margin targets with service quality
• Identify automation and process efficiency opportunities to improve unit economics and delivery quality

Cross-Functional Collaboration

• Partner with HR, Compensation & Benefits, Training, Quality, and Finance to align staffing, incentive structures, and performance management with contractual and client expectations
• Work with Talent Acquisition to ensure hiring pipelines meet ramp schedules for new cohorts
• Support compensation benchmarking and org design conversations with internal leadership and client stakeholders as the program scales

Program & Change Management

• Lead process improvement and transformation initiatives (AI adoption, tooling adoption, new line-of-business launches, site scale-ups or transitions)
• Own risk management and business continuity planning for the site/program
• Drive change management and training rollout for new client requirements, tools, or process updates

Requirements

• 12+ years of experience in outsourced delivery operations with at least 6 years specifically in sales operations, or account/program management, ideally supporting a B2B tech, SaaS, or cloud (GCP/AWS/Azure) client
• Proven experience managing large, multi-line-of-business delivery teams against contracted SLAs/KPIs
• Strong grasp of sales engagement functions (e.g., BDR, account management, presales/solutions engineering)
• Experience managing client relationships, governance structures, and commercial/contract discussions
• Comfort with margin, budgeting, and cost-per-FTE management in an outsourced delivery context
• Excellent stakeholder management skills — able to represent the site/program credibly to client leadership
• Data-driven mindset with strong Excel/PowerPoint/BI reporting skills
• Bachelor's degree required; MBA or equivalent preferred

Nice to Have

• Direct experience delivering services against a hyperscaler client (Google Cloud, AWS, or Microsoft Azure) program
• Experience in managing B2B Sales operations engagements for corporate/enterprise customer segments
• Experience with tools like Salesforce, Tableau/Looker, and workforce management platforms
• Experience managing multi-site or multi-geography delivery for a single global client account

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the Empresa. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their Cargos.

#J-18808-Ljbffr

Informação da Vaga:

• Empresa: Tech Mahindra
• Cargo: Head of Delivery – Cloud B2B Sales
• Local de Trabalho: Portugal
• País: PT

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Head of Delivery – Cloud B2B Sales at the office Portugal acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

Próxima Página »

  Parceiro Estratégico de Execução at Iep

Publicado: 14 hours ago

Desc.: IEP procura um Head of Staff (m/f) para a sede em Matosinhos. Reportando à liderança executiva, o profissional coordena estrategicamente a organização, assegurando alinhamento entre visão e execução,...

Empresa: Iep | Localização: Portugal

---

  Head Of Brand & Marketing at Ignae

Publicado: 14 hours ago

Desc.: Head of Brand Marketing (M/F) IGNAE é uma marca portuguesa de skincare premium, inspirada pela natureza dos Açores e reconhecida pela sua abordagem que alia ciência, inovação e eficácia.Os nossos clie...

Empresa: Ignae | Localização: Portugal

---

  Global HR Operations Transformation Lead at Siemens Healthineers

Publicado: 14 hours ago

Desc.: Siemens Healthineers in Portugal seeks an HR Operations Project Manager to lead end-to-end delivery of HR projects across regions. You will partner with global HR Operations teams, regional leads, and...

Empresa: Siemens Healthineers | Localização: Portugal

---

  International Product & Audience Marketing Manager at icapitalnetwork

Publicado: 14 hours ago

Desc.: About the RoleWe are seeking a VP/SVP, Product & Audience Marketing to join iCapital's International Marketing & Communications team. Based in Lisbon, this role will be responsible for driving product...

Empresa: icapitalnetwork | Localização: Portugal

---

  Senior Product Manager - AI Platform at Chain IQ at Chain IQ

Publicado: 14 hours ago

Desc.: Title: Senior Product Manager - AI PlatformLocalização: Lisbon, PTDate: Aug 21, 2026This Full time on site Cargo offers great opportunities for career growth.At Chain IQ, your ideas move fast.Chain IQ...

Empresa: Chain IQ | Localização: Portugal

---