Safety Investigation Specialist I - Bi-Lingual Portuguese & Spanish speaker
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Uber with the position of Safety Investigation Specialist I - Bi-Lingual Portuguese & Spanish speaker - Uber which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Safety Investigation Specialist I - Bi-Lingual Portuguese & Spanish speaker - Uber below matches your qualifications. Good Luck: D
As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service,…...
As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
What the Candidate Will Do
- Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.
- Report & document issues with reporting parties using various platforms-Master multiple knowledge base and contact management systems-S1+ Under direct supervision, reviews incoming urgent and critical incidents (mainly L1/L2) and acts as a first responder in a reported incident.
- Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform
- Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation.
- Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.
- Demonstrate excellent interpersonal skills and ability to establish trust. Crisis center, law enforcement or social work experience.
- Strong EQ, emotional regulation, communication, problem solving, critical thinking.
Information :
- Company : Uber
- Position : Safety Investigation Specialist I - Bi-Lingual Portuguese & Spanish speaker
- Location : Lisboa
- Country : PT
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Safety Investigation Specialist I - Bi-Lingual Portuguese & Spanish speaker job info - Uber Lisboa above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Safety Investigation Specialist I - Bi-Lingual Portuguese & Spanish speaker job info - Uber Lisboa in 25-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 25-06-2024
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