Process Optimizer Specialist

Process Optimizer Specialist

Position Snapshot
Location: Linda-a-Velha/ Braga
Company: Nestlé Business Services Lisbon

Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. The Integrated Marketing Services (IMS) is an integral and vital part of Nestlé’s Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists who support the operationalization of our brands’ marketing strategy at scale. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

Position Summary

As the Process Optimizer in our IMS Content Services team, you will have the opportunity to participate in global initiatives by identifying and mapping opportunities for productivity & business value, by capturing bottom-up ideas, benchmarking, replicating successes and mapping the processes leveraging methods, tools and technologies in Nestlé’s Content Ecosystem, including automation. Not only will you be responsible for estimate benefits & prioritize initiatives to maximize the impact of the resources invested, but you will also be involved in the global pipeline of initiatives & drive actions to achieve the targets defined.

A day in the life of...

• Efficient and effective identification and mapping of opportunities to optimize and streamline Nestlé’s Content Ecosystem and workflows.
• Promote, track, control and challenge our Content Ecosystem initiatives, including automation initiatives by providing meaningful insights collected from the operational teams.
• Support in the design of effective workflows built for efficiencies to have the best user journeys in our content ecosystem.
• Perform local prioritization ensuring alignment with global initiatives providing regular project reporting and in constant contact with diverse teams (internal and external)
• Execute all tests, report, and track eventual issues until their full resolution.
• Provide ongoing guidance to the automation partners and ensure process changes are captured and implemented.
• Capturing, digesting, and managing large volumes of data and transform into KPIs.
• Consolidate and review the performance results using available data, dashboards, and reports for IMS Content Services.
• Control and manage the escalation flow, supporting and challenging the operational teams for the proper resolution based on real root-cause analysis and issue solving.

• Support operational teams updating best practices for production efficiency, accuracy and quality control and development process creating and sharing guidelines, best practices, and trainings within organization.
• Leverage and capture Continuous Improvement potential through the usage of management routines such as the Operational Meetings and practices such as GSTD (Go See Think Do).
• Ensure compliance with Nestlé standards including effective management of standard routines.

What will make you successful

• E2E Content production experience of at least 4 years
• Strong understanding of Content & Digital media landscape.
• Strong project management and stakeholder management skills.
• User journeys and UX mindset.
• Great knowledge of best practices for marketing operations, marketing automation, and content tech (i.e.: execution, delivery, storage).
• Experience with tech platforms, process, and workflows.
• Knowledge in digesting and managing large volumes of data.
• Expertise in continuous improvement methods.
• Ability to quickly learn new technologies and working methods.
• Analytical skills to drive the generation of insights.
• Proficiency in leading and facilitating workshops and executive meetings.
• Proficiency in English is required (spoken and written).
• Power BI experience is plus.

What we offer

Here at NBS Lisbon/ Braga we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon/ Braga will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career