Service Desk Analyst (French & English Speaker, Lisbon)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques;
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution;
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process

Initial training will be provided in order to ensure that every employee have the set of skills needed to perform the job.

• At least B2 level at French and English.
• Experience with customer service (service desk/call center/helpdesk).
• IT background: windows, network knowledge, SQL server or Oracle database knowledge.
• Availability to work in shifts (in person on business days/hours; remotely on nights/weekends).

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Apply now!