Associate Professional Services Consultant

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Do you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements? If so, the Associate Consultant position, part of our Professional Services organization, might be a great fit for you. As a Consultant, you will support our clients’ Third Party Risk Programs, ensuring they’re getting maximum value from our platform. Leveraging your knowledge of Bitsight and Third Party Risk Management (TPRM), which will be developed via training, you’ll work directly with clients to execute their TPRM program. This may include activities such as program managing the client’s Bitsight program or working directly with the client’s third parties to remediate critical threats. Consultants are well-organized and strategic thinkers. Strong communication skills are important, as this role will require you to present to senior leaders and provide recommendations with the requisite justification. This role will provide a self-starter the opportunity to develop their skills in TPRM, Risk Management, and Cybersecurity. Additionally, the right individual will have the opportunity to grow and advance their career in a highly visible, strategically vital organization within Bitsight.
Responsibilities

• Directly support and operate clients’ BitSight programs, as co-defined by you and the client
• Manage clients’ businesses to Key Performance Indicators established by their
  Leadership
• Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
• Perform customer onboarding, health checks, and proactively alert customers of any impending issues
• Keep track of ongoing activities, conduct weekly/monthly business reports
• Articulate and monitor customer requests and feedback, collaborate with Customer Support, Sales, and Product teams
• Document interactions, paths to resolution, and successes for both customers and internal audiences
• Develop materials and presentations for executive-level training and reporting
• Perform strategic analysis of vendor portfolios for clients
• Set follow-up actions and provide regular updates on the status of active issues to all stakeholders

Qualifications

• English language skills are required and other language skills would be a plus, specifically French, German or Spanish
• Strong verbal, written, and interpersonal skills, as well as excellent planning and
  organizational skills
• 1-2 years of previous customer-facing experience. Preferred to be customer experience in governance, security, third-party risk, or related fields.
• Understanding of security and networking terms and concepts
• Compassionate problem-solver attitude, attention to detail
• Strong passion for user experience and customer satisfaction
• Experience in project management with a proven track record of managing multiple
  projects to completion
• Ability to troubleshoot and solve customer issues independently

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability. Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our companys inclusive culture as we apply to serving our customers needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills. Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways. Additional Information for United States of America Applicants: Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications. Qualified applicants with criminal histories will be considered for employment consistent with applicable law. This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.