Associate HR Processes & Systems

The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Associate HR Processes & Systems

LIVE

What you will do

HR Connect is connecting staff, managers and local HR to Amgen’s global HR processes, programs, and tools. For all global HR questions, we are the place to go to!

You will be responsible to support and improve the HR service center with business subject matter expert support related to Workday, Service Now and HR processes.

Accountabilities:

• Act as designated subject matter expert on different processes in Workday and be responsible for maintaining our internal/external HR Knowledge bases
• Manage workforce administration Workday according to global processes
• Ensure Workday data quality through audits
• Participate in system and process improvement projects related to Workday, Service Now and HR processes
• Act as a dedicated point of contact for staff, managers and local HR in designated countries
• Ensure that HR inquiries are managed according to service level agreements and local/global policies and procedures

Responsibilities:

Subject Matter Expert

• As ‘escalation point, provide resolutions to escalated issues on Workday processes like Time & Absence, Reporting and Core HCM.
• Advise and train HR Connect team members on HR processes, improvements, and best practices.
• Participate in multiple subject matter expert groups

HR Systems, Implementations and Enhancements

• Work closely with HR Connect country reps and subject matter experts to understand business needs and translate these into technical solutions
• Cooperate closely with HR Tech experts in HR Staff Services to implement technical solutions
• Execute workforce administration, transactions and mass-uploads in Workday

Data Quality

• Perform a range of regular Workday audits
• Support and train the team in performing Workday audits
• Support and train the team in performing Workday mass-uploads

HR Connect Representative

• Represent HR Connect in designated countries to all staff. Provide HR support, training and presentations to staff, managers and local HR

WIN

What we expect of you

Minimum Requirements:

• Developed computer skills in HRIS
• Developed computer skills in the Microsoft Office 365 environment, specifically in Excel
• Experience with standard operating processes and procedures
• Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
• Fluent English language skills
• Experience in HCM functions in Workday system and processes
• 1-2 days per week present at the ACCP office (hybrid role)

Preferred Requirements:

• Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
• Multinational company experience in a service center environment
• Experience in Workday configuration
• Fluent in 2 or more language(s). One of them is English
• Project management experience

THRIVE

What you can expect of us

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
• Flexible work arrangements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.