French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Foundever with the position of French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal - Foundever which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal - Foundever below matches your qualifications. Good Luck: D
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives....
Do you want to work with a company that believes in building brighter futures?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon?
So we have the perfect opportunity for you!
Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
- Comply with the companys policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
- Customer relationship management and digitized processing of customer contacts, focused on health insurance.
- Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
- Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and solve problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- Native or proficient level of French (C2) (mandatory)
- Previous experience in customer services and/or banking/insurance is an asset.
- Computer literate
- Pedagogy, active listening, personalized follow-up of insured files
- Ability to read, understand and explain guarantees
- Ability to calculate and/or explain reimbursement calculations
- Customer-oriented, willingness to provide personalized care
- Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
- Method, rigor, patience, organization, autonomy, involvement
- Ability to keep calm and clear-headed in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- People-oriented, value-added interpersonal skills
- Strong analytical and empathic skills
- Logic and mathematical calculations (arithmetic/percentage)
- Experience with policy work, or help resource project management
- Life experience to apply to managing situations
- Early adopter of technology
- Ability to put callers at ease
- Makes the customers feel confident that their needs are being met
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal (training on site - Sete Rios)
Benefits.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Information :
- Company : Foundever
- Position : French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal
- Location : Lisboa
- Country : PT
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal job info - Foundever Lisboa above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal job info - Foundever Lisboa in 18-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 18-05-2024
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