REMOTE Italian Customer Support - Streaming Service - start 01/05!

Project details:

• Possible start on 01/05
• Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
• Working schedule: Monday to Sunday (8:00 -21:00), 8h/day, 40h/ 5 days per week,
• 2 rotational days off
• We offer training is is provided at the beggining of work
• Recruitment process 100% online

Client:

Our client is at the forefront of the entertainment industry, crafting and delivering captivating content across film, TV, and digital platforms. With a dynamic mix of genres and styles, it speaks to audiences of all backgrounds. Drawing from a legacy of iconic franchises and cutting-edge creations, the Warner Brothers Project is a beacon of innovation, constantly pushing boundaries to captivate global audiences.

Your responsabilities:

• Assist Italian Speaking Customers through the various channels regarding queries about subscription, invoicing, technical troubleshooting.
• Provide account and application support to Customers namely with regards to software functionality.
• Provide accurate and real-time responses to the customers inquiries.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Our expectations:

• You speak Italian in proficiency
• Intermediate English level (at least B2)
• You already live in Portugal
• Self-motivation and a collaborative spirit to thrive in our dynamic team.

Main duties:

• Possible start on 01/05
• Working schedule: Monday to Sunday (8:00 -21:00), 8h/day, 40h/ 5 days per week,
• 2 rotational days off
• Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
• Full time employment, 6 months fixed-term renewable contract
• Private Health insurance with a dental plan (after 6 months of the contract)
• Training is provided at the beginning of the work

Competetive salary and remuneration system:

• 900€ gross x 12months +2 extra salaries per year
• up to 100€ gross monthly performance bonus,
• meal allowance: 7,23€ NET/working day (voucher)
• transport allowance: 20€ / month

Apply today and Change your career with GentleWay!

Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!

*By applying for this job offer, you agree to our privacy policyand consent to the processing of your personal data and sharing it with the client proposing this job

Apply today and Change your career with GentleWay!

Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!

*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.

Contratto di lavoro: Tempo pieno

Retribuzione: 1.044,00€ - 1.164,00€ al mese

Domande di preselezione:

• Your current location:
• When is the closest possible date to start for you?
• If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• This offer is related to our client Webhelp Lisbon. Are you okay with continuing with your application?

Lingua:

• Italiano min C2 (Obbligatorio)
• inglese min B1 (Obbligatorio)

Data di inizio prevista: 01/05/2024