Portuguese Speaking Customer Service Agent for Cryptocurrency Company - Porto

Customer Service/Support

Location Porto, Portugal

Job Title:

Portuguese Speaking Customer Service Agent for Cryptocurrency Company - Porto

Job Description

As Customer Service Agent (m/f/d) you will support clients from one of the greatest Cryptocurrency Company.

Are you fluent in Portuguese and want to work for the leading BPO worldwide, awarded as the best place to work 2022? You will use your skills as customer service agent, supporting our clients different areas of the cryptocurrency company, in our office in Porto. Youll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all customers.

Are you excited to explore the world of cryptocurrency? Apply for the position!

Whats in it for you?

• Competitive salary with benefits package, paid 14 times a year;

• Meal Allowance;

• Private Health Insurance;

• A bright, modern, and exciting place to work;

• Several training and career development opportunities;

• Team events;

• 22 paid vacation days⁠;

• Free fruit, coffee and beverages and vending machines.

Your job will be great:

• You will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs. In essence, you will take good care of the customers;

• You will manage all different types of inquiries generated online, via app, chat and email, in a non-voice process;

• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience.

Required profile:

• Fluent, verbal and written in Portuguese;

• English level (intermediate);

• Prior Customer Service Experience - is mandatory (minimum 6 months);

• High curiosity about the cryptocurrency market;

• Ability to effectively communicate, both written and verbally;

• Skilled in multi-tasking & working under pressure;

• Fast learner, diligent worker.

To become a part of our Team you need to be:

• Willing and able to work on rotative shifts (24/7);

• You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).

Job Type: Full-time

Location: On site: Porto

Do you think you have what it takes? Apply now!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more).

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

Time Type:

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