Content Steward Specialist

About us
Integrated Marketing Services (IMS) is an integral and vital part of Nestlé’s Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to marketing teams, businesses, and markets, through an internal team of +1200 global digital specialists who support the operationalization of our brands’ marketing strategy at scale.

Position Snapshot
Location: Lisbon or Braga, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time Fluent English required,

Position Summary: A Content Steward Specialist is responsible for managing and maintaining the integrity, quality, and consistency of trainings regarding the Nestlé internal Content Ecosystem and Tech platform. This role involves ensuring that all Digital Asset Management (DAM) and Product Information Management (PIM) end-users across the company receive effective training and reliable support. The Content Steward Specialist also collaborates with various internal partners to identify training needs and ensure the effectiveness of training programs through continuous assessment and feedback. Additionally, the role includes providing comprehensive support and best practices to stakeholders, working closely with our internal categories/brands.

A Day in the Life of a Content Steward Specialist:

Deliver comprehensive trainings on all aspects of Nestlé internal Content Ecosystem and Tech platform, ensuring alignment with specific role requirements for end-users including Brand Managers, Content Services, Content Librarians, and External Agencies.

Provide ongoing support to engage end-users and address their queries, escalating issues when necessary.

Act as the main point of contact for Champions in the allocated zone, fostering strong relationships and ensuring effective communication.

Manage and respond to requests received through Service Now, ensuring Service Level Agreements (SLA) are met.

Review, validate, and update training materials to maintain relevance and accuracy.

Host single or group training sessions with stakeholders and users, gathering insights and defining actions based on feedback.

Generate and provide reports to the program team and stakeholders, offering insights and recommendations.

Collaborate with a diverse, multicultural team across various time zones to drive system adoption and operational excellence.

Work closely with our internal categories/brands to understand their unique training needs and ensure alignment with overall business objectives.

What Will Make You Successful:

Excellent Communication Skills: Ability to convey complex information clearly and effectively, both verbally and in writing.

Strong Training and Presentation Skills: Experience in delivering engaging and informative training sessions to diverse audiences.

Detail-Oriented: Ability to handle multiple projects simultaneously with a high level of accuracy.

Analytical Thinking: Demonstrated ability to analyze challenges and find effective solutions.

Collaborative Mindset: Ability to build relationships and work effectively with diverse teams.

Flexibility and Adaptability: Willingness to adjust training methods based on audience needs and feedback.

Technical Proficiency: Familiarity with e-learning platforms, Microsoft Office, and other training technologies.

Organizational Skills: Strong ability to plan, organize, and prioritize tasks to meet deadlines.

Cultural Awareness: Respect for cultural differences within a diverse workforce.

Client and End User Support: Experience in providing support and fostering engagement among clients and stakeholders.