IT Support Specialist (M/F)

IT Support Specialist – Unified Communications ( M/F)

Are you looking for a career with purpose and dedicated to improving people’s well-being around the world?

It’s an exciting time to be part of our collaborative inclusive team. Technology is transforming our business and our services. Come and join us on our journey to improve the well-being of millions through innovative products and technology solutions. Together we can make a difference!

About the Role

Global Digital & Business Services (GDBS) is a global unit, located in over 45 countries worldwide, that delivers sustainable business value to Essity and our customers, by driving group wide operational efficiencies through Essity IT, Digital Transformation and Global Business Services (GBS).

Essity IT supports all Business & Global Units and is aligned to Essity’s strategic business priorities.

Essity offers you the opportunity to work from one of our European offices, including our picturesque Parque das Nações location, all equipped with panoramic views and convenient amenities. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.

Were looking for people who embody our values, arent afraid to challenge, innovate, experiment, and move at a fast pace. Were always looking for ways to improve our products and ourselves. If this is you, wed love to talk.

What You Will Do

• Responsible for support customers regionally or globally in their area of expertise of the complete Unified Communications suite. Processing and taking ownership of tickets from customers.

• Training and education of users in relation to IT workplace and collaboration tools Mentoring colleagues and/or students in the team.

• Respond to customer queries (3rd line) in a timely and accurate way.

• Follow up with customers to ensure their technical issues are resolved

• Monitoring of the Service Desk queue for the team.

• Share feature requests and effective workarounds with team members initiatives to drive changes in relation to service levels

• Identifying improvement areas and share with the team

• Establishing good relationships with business users in all levels and within the Essity IT community

• Participate in Global Projects

• Provide support for Microsoft Teams and supporting applications

• Provide support for supporting voice infrastructure (Audiocodes)

• Provide support for 3rd line Contact Center (Anywhere 365)

Who You Are

• Proven success in contributing to a multi geographic team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Experience within managing Real Time communications in Microsoft Teams, supporting infrastructure, Telephony (VoIP), Audio Codes, Anywhere 365

• Self-driven

• Experience in troubleshooting

• Fluent in English - All Applicants are requested to deliver their CV in English language.

What We Can Offer You

At Essity, we believe everyones learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.