Italian Real Time Analyst - Lisbon, Portugal
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Foundever with the position of Italian Real Time Analyst - Lisbon, Portugal - Foundever which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Italian Real Time Analyst - Lisbon, Portugal - Foundever below matches your qualifications. Good Luck: D
We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct…...
We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.
As a Real-Time Analyst in this project, your daily responsibilities will include:
- Monitoring site to ensure optimal staffing levels
- Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data
- Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
- Create strategic recommendations to improve productivity while balancing service levels and costs
- Assist in resolving serious customer complaints and escalated issues
- Facilitates, leads, and participates in daily, weekly and monthly business meetings
- Simulates different scenarios and develops contingency plans for unexpected events
- Working with multiple clients using a variety of tools to monitor & report performance
- Create and use standard templates to ensure consistent & accurate reporting
- Communicate actively with various groups to share call outs and deviations
To succeed in the role, you will need to have:
- Native or proficient level of Italian (C2)
- Proficiency in English is mandatory
- Microsoft Excel knowledge (to be tested during the recruitment process - mandatory)
- Ability to communicate KPI data and forecasts to employees at all levels
- Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details
- Availability to work fully from site (Lisbon) - mandatory
What we value:
- Previous experience in WFM
- Strong interpersonal and client service skills
- Excellent communication skills with all levels of the organization
- Strong problem-solving skills
- Experience of a multi skilling or multilingual resourcing
- Ability to develop and motivate a team
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Information :
- Company : Foundever
- Position : Italian Real Time Analyst - Lisbon, Portugal
- Location : Lisboa
- Country : PT
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Italian Real Time Analyst - Lisbon, Portugal job info - Foundever Lisboa above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Italian Real Time Analyst - Lisbon, Portugal job info - Foundever Lisboa in 26-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 26-05-2024
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