Sales Support Specialist - EMEA

Company Overview

At Motorola Solutions, were guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. Were solving for safer by building the best possible technologies across every part of our safety and security ecosystem. Thats mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. Were solving for safer by connecting public safety agencies and enterprises, enabling the collaboration thats critical to connect those in need with those who can help. The work we do here matters.

Department Overview Motorola Solutions (MSI) is a global leader in mission-critical communications and analytics.

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.

Motorola Solutions fixed and mobile video, access control and software solutions, led by our Avigilon Alta, Avigilon Unity and Pelco portfolios help you find, analyze and share information so you can respond to events with speed and decisiveness to keep your people and property safe. Whether you are looking to deploy a new video security or access control solution, equip your team with body-worn cameras, or leverage analytics through purpose-built applications, we have solutions to meet your needs.
Job Description

This role supports the Pelco and Avigilon international sales team in the roll-out of KPIs, tools and programs to support salesforce effectiveness. Activities include intelligence reporting, sales KPIs, forecasting process, sales activity tracking and reporting, sales marketing actions processing and tracking, lead generation coordination, sales administration, review and report sales capital expenditures.

The position will also provide the sales leadership team with the relevant dashboard to monitor the sales activity and performance. This role will need to be instrumental in gathering and supporting key performance metrics and developing teamwork in an effort to improve customer satisfaction. The Sales Support Specialist - EMEA will need to work closely with other departments to provide communication of current processes and value added information.

As a Sales Support Specialist - EMEA, you will be responsible for but not limited to the following:

1. Consolidate and track periodically sales key performance indicators for reporting purposes. This includes new business, pipeline health, orders, revenues, margin performance, etc.

2. Track and consolidate the weekly, monthly and Quarterly forecast process, including details on key orders, opportunities status, stock availability, credit issues, and lead times.

3. Screen and consolidate weekly sales activity; such as weekly visits, mix of End Users/partners, pipeline creation.

4. Monitor the integrity of SF.com, report disruptions and propose actions to address gaps.

5. Collect, market, track and follow up with actions demands, and direct them, as per the rules in place, towards International Sales VP if less than 2k USD and to Marketing team when greater than 2K USD.

6. Maintain and manage an accurate list that is continuously updated with the details, equipment and locations of the International Sales team.

7. Assist the International Sales VP in their day to day tasks.

Basic Requirements

• Bachelors Degree is highly desired

• A minimum of 2 years of related experience in sales support, deal registration, regional partner/channel programs, channel operations, deal desk or related sales role(s)

• Knowledge of channel/partner sales and account management principles and practices as applied in a Technology/SaaS environment

• Understanding of sales process deal registration at technology, software or services company

• Ability to handle multiple projects in a fast-paced environment while paying excellent attention to detail Strong verbal and written communication skills

• Excellent organizational skills

• Problem-solving and dispute-resolution abilities

• Can do attitude and strong time management skills

Basic Requirements

• Ability to travel is required

• Ability to support the business in different time zones

• Excellent verbal and written communication skills in English and the dominant language of the region

Travel Requirements Under 25%
Relocation Provided None
Position Type Experienced Referral Payment Plan Yes Company Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.