Italian-speaking customer service representatives

• Customer Service Representative
• Porto, Portugal
• Italian

Candidati ora When you wander through the colorful streets of Porto, the second-largest city in Portugal, youll fall in love instantly! The narrow alleys, imposing facades, charming parks, and sunny terraces along the waterfront create a wonderfully relaxed atmosphere. If this sounds amazing to you, then youve come to the right place, as we are currently seeking Italian-speaking customer service heroes in Porto. Curious? Keep reading. Paid training

Ensuring you can effectively and confidently address customer questions

Performance bonus

Up to €120

Gross earnings

€1583,33 (gross salary and fixed bonuses)

Refer a friend and earn €1,000!

Looking for candidates already living in Portugal

Vacancy

About the job

As a customer service representative, you’ll assist customers via email, social media, and phone, providing friendly assistance, solving problems, and answering inquiries. No experience yet? No worries! Before you start, you’ll receive comprehensive coaching and training, ensuring you can effectively address customer queries.

While you’ll primarily communicate with customers in Italian, you’ll mainly interact with your international colleagues in English. Therefore, it’s important that you also speak English proficiently.

Training and work schedule

From your first day, you’ll participate in an intensive, fully paid training to ensure you know exactly how to assist customers. This training typically occurs during working hours. Following the training, you will work in shifts (Monday to Sunday, between 08:00 and 19:00) for a total of 40 hours per week. You will receive your work schedule a few weeks in advance, allowing you to plan your free time and fully enjoy your time in Portugal!

Destination

The magical allure of Porto

Did you know that the historic centre of Porto is listed as a UNESCO World Heritage Site? It’s no wonder that the city was chosen as the ‘European Best Destination for a city break’ in 2017: Portugal’s gem never ceases to amaze! Its authentic architectural styles and brightly colored tiles make it one of the most picturesque spots in Europe. Additionally, the Portuguese embrace the good life, which is well-reflected in Porto. Fantastic wine, fresh fish, local delicacies: every dish you taste is a delight. And here’s another plus: it’s a relatively inexpensive city, so you get great value for your money. What are you waiting for? The city of sun, culture, and food awaits you for an incredible adventure!

Our favourite reasons to live in Porto

Join Portos vibrant expatriate community Porto boasts a large international expatriate community, making it a melting pot of cultures. This gives you the opportunity to integrate into a diverse and friendly environment and meet friends from around the world.
Experience the lively nightlife From traditional Fado evenings to trendy bars and nightclubs, Portos nightlife offers something for everyone!
Try a new hobby like surfing or sailing Thanks to Portos seaside location, its an ideal destination to try water sports. You can surf, kite surf, kayak, sail, and windsurf in Porto.
Enjoy the many unique parks in Porto Porto has many green spaces where you can relax, exercise, and enjoy nature. You can play basketball, volleyball, football, and much more!
Elevate your shopping experience to the next level Porto offers a diverse shopping experience with a mix of modern shopping malls, boutiques, artisan shops, and local markets.
Savor the delicious cuisine of Porto Portuguese cuisine, including the famous port wine for which Porto is known, is a feast for the senses and offers plenty of opportunities to taste delicious flavors during your adventure in this stunning city. What do you get?

• Youll earn a gross monthly income of €1.583,33. This consists of your base salary of €1100 per month, paid out 14 times a year. Additionally, youll receive several fixed bonuses: a monthly language bonus of €100, a monthly skill adder bonus of €100, and a monthly attendance bonus of €100.
• In addition, you have the opportunity to earn a performance bonus of up to €120 per month.

• After completing your training, youll receive a meal allowance of €6 for each working day.
• You will be provided with health insurance.
• A fully paid training.
• 22 vacation days per year, plus 14 national holidays. If you have to work on a national Portuguese holiday, youll receive a compensatory day off.

What is required?

• Fluent Italian (spoken and written).
• Be able to speak and write English at a good level.
• Availability to work in Porto for 6 months (or longer).
• You must have a minimum of a high school diploma.

• At least 18 years of age.
• You have a valid European passport or European identity card.
• You are available to work in the Porto office.
• You need to be able to start either in June or by the beginning of July at the latest.

Why our recruiters love this destination

My visit to Porto was amazing! The citys vibrant energy and diversity captivated me. From the lively Mercado do Bolhão to the serene waterfront, Portos charm is undeniable. I was struck by the seamless blend of history and modernity, with ancient landmarks coexisting alongside trendy establishments. Exploring the narrow streets felt like navigating a charming maze. The port wine cellars were a highlight, offering a glimpse into the citys rich heritage. Above all, the warmth and hospitality of the locals made me feel at home, even during my brief stay. RomyRecruiter Interview Process

• Registration

  Click on the red apply button to sign up and fill out the form. Dont forget to attach your CV.

• Expect a call from us

  This will happen faster than you think, so watch your phone! We will then provide you with further information about the position and of course we would like to get to know you better.

• Collection and sending of data to the customer

  After the phone interview, we kindly request a motivation letter from you. Together, we will determine if you are a suitable candidate for the position. If so, we will forward your details to our client abroad.

• Take the online test

  You will receive a test to assess your English and computer skills.

• Video interview with our client

  Next, a video interview will be scheduled with the clients Recruiter. This conversation typically lasts about 45 minutes.

• Receive the interview and test results

  After completing all steps, we will contact you to (fingers crossed!) deliver the good news that you have been hired!

• Throw a party because you have a new job!

  Invite your friends to celebrate, as you are about to start an exciting new step in your career!