Junior Customer Operations Specialist

Location: We are flexible! Come and join us either in Barcelona, Madrid or Lisbon

FREENOW for Business is the Mobility Super App for Businesses. Our 30,000+ clients across Europe have access to a cutting edge software products:

• FREENOW for Business Travel: Our mobility super app enables travel managers to track costs and coordinate travel policies quickly and simply. Employees can enjoy the full range of FREE NOW transport options for their business travel, including taxis, private hire vehicles, eScooters and bikes.
• FREENOW for Client Travel: Businesses can book transport for clients in seconds with our Client Travel product. Key industries include: hospitality, media and healthcare.

As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success and pushing our boundaries.

Join our team as a Junior Customer Operations Specialist in the Business Travel team! In this role, youll help improve our customer experience by making sure our clients have a smooth and successful journey with us.

Heres what your daily adventure will look like:

Your daily activities will include managing account setups, adding users, and ensuring our systems integrate well during the onboarding process. You will provide training to clients, helping them understand how to use our platform effectively. Additionally, youll create custom reports for clients using tools like Tableau and Google Spreadsheets, continuously seeking ways to make the reporting process more efficient.

• You bring experience in customer operations or related fields, showcasing your budding expertise.
• Your communication skills shine, boasting fluency in English and Spanish.
• Youre not just a problem-solver; youre an organisational wizard with a knack for managing multiple tasks and priorities.
• Your talent lies in fostering meaningful client relationships, ensuring satisfaction and retention.
• In the fast-paced world of customer operations, you thrive, effortlessly adapting to changing priorities and client needs, always staying one step ahead.
• You have analytical skills, able to interpret data and provide actionable insights for clients.

• Hybrid working model

• Free Udemy e-learning access

• Sabbatical & special leave policies

• Subsidised gym membership

• Birthday, 24th + 31st December off

• Employee assistance program

• Mobility budget

Plus more local benefits depending on your work location!

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.