Manager CRM

Were looking for a motivated and driven CRM Manager to join our global CRM team. This is a critical role for CRM at Flix as we expand our capabilities, redefine our toolset and constantly optimize for maximum revenue, profits, and growth, as well as scalability and efficiency. We support constant global market growth with our marketing activities to increase repeated purchases and prevent churn. We always aim for cutting edge technologies and a high level of innovation. By joining our team, you will be a crucial part of driving the team forward, supporting us in building tailored marketing technologies while constantly challenging the status quo of our marketing tech products, especially in the field of CRM, to further drive success.

What to expect?

• You will part of a data-driven team in our Marketing & Customer Product organization, reporting into the CRM Team Lead
• You will be responsible for engaging with and driving revenue and profit from customers by delivering the right message at the right time via the right channel on a global scale (Flix is present in 40+ countries worldwide)
• You will ensure excellence in our new CRM platform set up (Braze), working with other tech teams across the company

You will be responsible for:

• Planning, drafting and activating new marketing communications projects across channels (email, push, SMS and What’s App as applicable) in Braze including customer segmentation based on geography, activity patterns etc., in some cases working with AI development teams
• Translating business needs into new tech requirements supported by your Team lead following tech development and testing them accordingly – especially supporting the move from Salesforce Marketing Cloud to Braze
• Continuous monitoring of business processes and identifying and resolving issues working within our team as well as with our technical counterparts, e.g., ensuring availability of CRM data to support our team’s analysis of KPIs for all channels email, push, SMS and What’s App
• Contributing to our quarterly department roadmap, pitching your ideas and compiling business cases supporting those ideas
• Supporting and improving email deliverability management

Your Tasks:

• Increase orders and revenue from our existing customers, measured in CLV and incrementality
• Collaborate with MarTech teams to design, implement and operationalize CRM products
• Implement new journeys and campaigns in line with the strategic vision and business priorities
• Create and maintain a good understanding of emerging technologies and CRM best practices and innovation

Your profile:

• 2+ years experience with a CRM tool, Braze specific experience is a very strong plus
• 2+ years experience with SQL
• 2+ years in an operations driven marketing environment like CRM, SEO, or eCommerce
• You are interested in transforming business needs into system and process requirement
• You are interested in technical processes and have a good technical understanding as well as an understanding of the agile process
• You are partly a detective, investigating bugs, implementing fixes, and optimizing existing processes
• You think out of the box, and you proactively make suggestions for improvements
• You have a very structured and detailed work process. Your work is always solution oriented
• Fluent in English

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• Were not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. Were excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

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