English Speaking Customer Service Agent for Social Media - Porto

Customer Service/Support

Location Porto, Portugal

Job Title:

English Speaking Customer Service Agent for Social Media - Porto

Job Description

Are you fluent in English and want to work for the leading BPO worldwide, awarded as the best place to work 2022? You will use your skills as Customer Service Agent, supporting our clients different areas of social media, in our offices in Porto. Youll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Whats in it for you?

• Competitive salary with benefits package, paid 14 times a year;

• Meal Allowance;

• Private Health Insurance;

• A bright, modern, and exciting place to work;

• Several training and career development opportunities;

• Team events;

• Free fruit, coffee and beverages and vending machines;

• 22 paid vacation days⁠.

Your job will be great:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries;

• You are putting together solutions to support and expand your customers self-serve advertising customer base;

• You will manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger;

• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products;

• From the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience.

Required profile:

• Online Advertising Experience is a big plus - but not mandatory;

• Fluent, verbal and written in English (C1);

• Familiarity with online advertising products/vendors;

• Ability to multitask & work under pressure;

• Fast learner, diligent worker;

• You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).

To become a part of our Team you need to be:

• Able to rotate shifts to help address client, customer, and business needs;

• You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record).

Job Type: Full-time

Location: On-site

Do you think you have what it takes? Apply now!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

English (Required)

Time Type:

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