IT Support technician- Lisbon, Portugal

We are looking for a Backfill IT support technician to work at a customer location in Lisbon, Portugal.

Responsibilities:

•Provide support on the Client Windows platform, for desktop/end-user technologies, collaboration tools, and
mobile technologies and printing, including the laptop/mobile devices all, video conferencing,
network/remote access this position works collaboratively with the Service Desk for end user break/fix and
other support functions.

• Diagnosing and troubleshooting desktop system, printer and operating problems
• Consulting and instructing users on hardware and software questions/issues
• Collaborate with other IT Services Data Center and Network Infrastructure teams
• Install, maintain and upgrade equipment and its associated infrastructure
• Runs diagnostic tests to isolate system problems as well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and knowledge of Mac) software
• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote

Desktop, VNC

• Hands on experience removing viruses and spyware using various tools (Windows)

Identifies, researches, and resolves technical problems including forming an RCA

• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA

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Base Requirements:
 Excellent written and verbal communication and customer service skills with proven ability
to work in fast-paced environments
 Very good command of both English and Portugese, C1 level.
 Commercial experience in an IT support technician role that includes 2 years of technical support
experience in a hybrid Windows and MAC environment
 Experience in working with a help desk operation, to include Windows and Mac clients
 2 years’ Experience with mobile applications/products including iPhone, iPad, and Android
Platforms Expertise in iPad / iPhone
 Self-starter that can collaborate actively with others in a cross-functional team
 Proven attention to detail and high standards for quality
 Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
 Skilled in documenting written troubleshooting steps and instructions
 Business professional attire

How to Get shortlisted -

Apply to this link- https://fieldservice-tech.com/it-support-lisbon

About Us
Field Service Techs (FST) is a reliable IT networking platform in Sweden that connects skilled IT specialists with customers offering IT projects opportunities. Our platform provides a seamless experience with advanced features such as messaging, real-time notifications, payment withdrawals, and dispute resolution.
Expand your experience with emerging technologies and be a part of our growing FST platform.

Job Type: Part-time

Pay: 100.00€ - 130.00€ per day

Expected hours: 20 – 40 per week

Application Question(s):

• Do you speak Portugese, what is your proficiency?