HR Services Team Manager

How about a Job That Works For You? Ever dreamt of a role where you call the shots on where you work? Welcome to Safeguard Global! Were all about making work fit your life, not the other way around. Our Work in Any Way approach means you can call your couch your office or a café halfway across the world your boardroom, while still having the flexibility to make school runs and essential errands which may end up in a detour to a scenic park to continue your work day and meet deadlines. ️ How you will make a difference: The HR Services Team Manager is a key position taking responsibility for delivering high quality HR Services to our clients/workers and managing an international, remote team.
In this role, you will lead a team of Global Employment Outsourcing (GEO) HR professionals, that are responsible for providing professional, legally compliant Human Resource Service to a wide range of global clients for your designated regions and the Company, adhering to policies, processes, procedures, guidelines and objectives in order to mitigate commercial risk.

• Managing end-to-end regional GEO HR Services operations, overseeing workstreams to ensure the timely and accurate provision of complex, in-country client/employee relations services, while applying employment law within the region(s), together with commercial knowledge in order to recommend solutions and implement changes in order to mitigate commercial risk.
• Directing and managing all activities associated with GEO HR Services within the region(s), including developing and implementing policies and procedures, develop and implement best practices, key performance indicators and SLA metrics for the team.
• Liaising with GEO Operations management team to make decisions for operational activities and to set strategic goals.
• Identifying ways to increase efficiency across the department and to facilitate accelerating development and long-term success.
• Supervising the team members, ensuring they advise, support, educate and train clients on regional law, benefits (statutory and additional), Health and Safety, terms and conditions, immigration rules and knowledge share best practice. Ensure Global Compliance and Governance are applied.
• Ensuring team KPI and satisfaction metrics are achieved. Evaluate overall performance by gathering, analysing, and interpreting data and metrics. Ensuring budget adherence and escalations are managed timely and appropriately.
• Overseeing customer support processes and organize them to enhance customer satisfaction.
• Ensuring that the GEO HR Services team is engaged in their work, effectively manages their performance and supports the team in their professional development. Organizing Team and individual performance (1:1’s, team meetings, reviews, goals).
• Support all internal and external audit requests (technology and process audits).
• Cooperating with Safeguard HR, as and when required, with regard to new, or changes to existing employment law.

What will make you stand out:

• Experience of managing Global Teams would be a distinct advantage
• Knowledge of Employment Law, human resources operations, customer service
• Experience in advising on complicated Employment Relations Issues
• In-depth knowledge of process management and team performance metrics
• Experience in managing multiple customers in payroll / HR or project management capacity
• Experience in advising on applying Labor Law knowledge and managing complicated Employment Relations Issues
• Experienced in managing globally disbursed teams and managing a work-from-home/hybrid workforce is advantageous
• Strong Project Management skills and strong understanding of interdependencies with cross functional stakeholders
• Excellent prioritisation skills: ability to work in a dynamic, rapidly changing environment by prioritizing situations which require a sense of urgency
• Strong analytical and problem solving skills and a high level of confidentiality

About Us: We’re not bound by traditional ways of doing things. Yep, we handle global solutions for over 1500 clients, but what really sets us apart is our vibe. We’re a community of 2000+ Guardians, spread-out all-over 50+ countries, united by our dedication to a remote first and flexible workforce. Why become a Guardian:

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
• Remote-First Vibes: Work from your couch, a cafe, or your favorite hideaway. Were all about making anywhere your office.
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• ️ Balancing Act Champions: Family time? Hobbies? We get it. Your life matters, and so does your job.

Whats Cookin at Safeguard Global ‍ : ‍

• Autonomy & Flexibility (Work in Any Way)

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• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Next Steps: Ready to join a workforce that shapes itself around your life, embraces remote work like a pro? Apply, by clicking on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the positions requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.