Front Office Agent

We are looking for a Rececionist (m/f) for a 4 stars Hotel in the heart of Lisbon.

Hotel Receptionist – Lisbon City Center

Main Responsibilities:

· Greet guests warmly and provide a personalized and welcoming experience;

· Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation.

· Respond to guest inquiries, requests, and complaints promptly and professionally;

· Manage incoming calls, emails, and messages;

· Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary;

· Balancing the accounts from day shift;

· Ensuring that all end-of-day activities have been successfully executed by employees in all departments;

· Develop and maintain the quality of customer service being delivered

· Coordinate with other hotel departments to fulfill guest requirements efficiently.

Ideal profile:

· Degree in Hospitality / Tourism or other relevant field (preferably, not a requirement)

· Proven experience as a recepcionist;

· Experience as night auditor (preferable)

· Mandatory: English & Portuguese (fluent in written & spoken)

· Strong organizational and multitasking abilities, with exceptional attention to detail.

· Familiarity with hotel management software and reservation systems.

· Ability to work under high-pressure situations.

· Availability to work shifts between 8AM and 11PM

If you believe to be the right candidate for this position, send your application - https://rh.mypeople.pt/candidatura/394

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Tipo de oferta: Período Integral

Pagamento: 800,00€ - 1 000,00€ por mês

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde
• Subsídio de transporte

Horário de trabalho:

• Período diário
• Período vespertino
• Turno de 8 horas
• Turno rotativo

Tipos de pagamento complementares:

• Décimo terceiro salário
• Subsídio de Natal

Experiência:

• Recepção: 1 ano (Preferencial)

Prazo de candidatura: 01/05/2024
Data de início prevista: 01/05/2024